Customer support Engineer (IT Hepdesk/Technical support)-PR

Role-Client Success Engineer Location-Vadodara (WFO) exp-3-5 Years Responsibilities Customer Project Management Ensuring that the order has all the required information and can fulfil the order in the specified timeframe. Completing the Discovery phase. Coordinating with the customers and the internal teams to complete the project in a timely manner Creating Project Plans and sending regular reports to the customers Customer Service Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support Ensuring we provide solution within an optimal time frame Logging all activities against the customer account/cases Ensuring service is paid for Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future Creating/Modifying Crystal reports Training Planning, packaging and delivering trainings for customers remotely or onsite Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server) Preparing presentations and videos for the complex options Training First Level Support Management Regular daily/weekly reports to the management Data Projects Analyze and create Project specifications Data Setup based on specifications. Code/Release Testing and quality assurance Maintain standards compliance Qualification And Experience Engineering graduate with basic computer knowledge, preferably in software Skills: on-call support,management,calling,client coordination,helpdesk,customer,project,project managment,data,voice support,code,software,training,remote,technical support,customer service management