Operation Manager and Technical Lead (Events / AV)

Operations Manager & Technical Lead (Events / AV) LOCATION Frome / Somerset Area SALARY RANGE £32,000 – £36,000 ROLE TYPE: Full-time, Hybrid Role Purpose: This is a hybrid coordination and hands-on role designed to strengthen warehouse standards and delivery reliability while removing operational pressure from the Director. You will move between desk-based planning, warehouse management, and physical event delivery, ensuring all technical standards are met both in the warehouse and on-site. Required: Significant experience in rigging, installation, or a similar field (AV, lighting, or theatre). Proven experience working at height and a solid understanding of health and safety protocols. Confident driving vans and a full UK driving licence. Flexibility to work weekends and early starts during peak season (May–September) Key Responsibilities: 1. Operational Coordination & Planning • Coordinate vans, couriers, and external transport for all jobs. • Maintain the master planning calendar and confirm site access and delivery windows with venues and clients. • Prepare and distribute comprehensive "Job Packs" to the crew and maintain job documentation accuracy. • Oversee basic vehicle checks and coordinate MOTs, servicing, and general fleet administration. 2. Technical Site & Warehouse Work • Working at Height: Act as the lead for on-site installations involving rigging and ladder work. • Electrical & Maintenance: Carry out repairs and maintenance on equipment, ensuring everything is safe, functional, and compliant. • Job Preparation: Pick and prepare stock against job sheets, ensuring everything is ready for upcoming events. • Returns: Oversee the returns process, checking equipment back in and identifying any damaged or missing items immediately. 3. Warehouse & Inventory Leadership • Stock Ownership: Oversee the prep and return process, ensuring kit is checked, tested, and tracked accurately in the system. • Standard Setting: Implement simple SOPs (Standard Operating Procedures) for warehouse layout and equipment maintenance.• Team Management: Oversee warehouse assistants and freelancers, holding them to high standards of equipment care and efficiency. 4. Crew & Systems Support • Maintain crew availability lists and assist with crew welfare planning and job briefs. • Implement and maintain job checklists to improve operational efficiency and reduce site errors. • Maintain digital stock records and ensure the warehouse remains organized and efficient. Required: Hands-On Technical Ability: Solid understanding of working at height and basic electrical safety/repairs. Logistically Organized: Comfortable coordinating multiple moving parts and staying calm under pressure during peak season. Systems Literate: Basic IT proficiency (spreadsheets, shared drives) is essential for maintaining operational accuracy. Reliable & Proactive: A natural problem-solver who notices process gaps and takes initiative to fix them. Crescent Moon | High-End Chandelier Hire for Weddings and Events