RQ10458 - UX Designer - Senior

If you are interested kindly send the following documents to hrsmss@smsoftconsulting.com by Monday, May 11, 10:00 AM EST if that interests you and matches your profile. Updated Resume in word format (Mandatory) References (Mandatory) Expected hourly rate (Mandatory) Visa Status (Mandatory) LinkedIn ID (Mandatory) Client: Ministry of Public and Business Service Delivery and Procurement Work Location: 222 Jarvis Street, Toronto, Ontario, Onsite Estimated Start Date: 2026-04-01 Estimated End Date: 2027-03-31 #Business Days: 252.00 Extension: Probable after the initial mandate Hours per day or Week: 7.25 hours per day Security Level: CRJMC Must Have Designs clear, usable, and accessible experiences by translating complex user needs, content, and system constraints into coherent interaction and information architecture, with well-reasoned design decisions. Leads and applies rigorous user research and accessibility practices, selecting appropriate methods to generate evidence, challenge assumptions, and influence experience design. Operates as a senior partner within an agile team, consulting across disciplines, communicating design decisions clearly, and elevating the quality and consistency of experiences across products. Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes). Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro). Produces high-quality, developer-ready design outputs by structuring tools and workflows (e.g., Figma systems, components) to reduce ambiguity and rework in delivery. Strong experience with graphic designing, strong researching experience and producing UX outcomes. Nice to have open-source digital wallet experience Prior OPS exp or public domain Description In this role, you will: Shape the end-to-end user experience of Ontario’s digital credential products, including a privacy and security by design digital wallet and other digital credential products, where user trust, autonomy, and security are foundational. Design experiences that make new, trusted ways of interacting in person and online understandable, usable, and credible for real users across public and private sectors. Elevate the quality and coherence of design across the wallet and platform so products can be confidently used in production, demonstrations, and strategic adoption efforts. Use design and research to reduce risk in complex credential implementations, informing product direction, trade-offs, and sequencing. Enable adoption by helping internal and external teams see the value and possibilities of digital credentials through clear, well-designed experiences. Embed design as a core part of Agile delivery, ensuring it informs decisions early and continuously rather than reacting late. Work across disciplines and jurisdictions to align on standards, patterns, and approaches, strengthening a pan-Canadian open-source digital wallet ecosystem. Contribute to the growth of the design practice by coaching others and reinforcing a strong, user-cent red design culture. Experience And Skill Set Requirements Product-level UX, UI, and content design - (30%) You design complete experiences by aligning user needs, business goals, and delivery constraints. Translate complex business problems into clear, usable, and accessible experiences (e.g., task analysis, journey mapping, etc.). Frame and validate problem statements and design hypotheses before solutioning (e.g., problem definition workshops, assumption mapping, hypothesis testing). Design interaction, visual, and content elements together, including navigation, screen layout, and microcopy (e.g., content modeling, UI pattern design). Make and explain design trade-offs based on value, risk, and feasibility (e.g., option comparison, decision matrices). Clearly communicate design rationale to influence product prioritization and roadmap decisions. Apply information architecture and systems thinking to structure complex products and services (e.g., user flows, content hierarchies, navigation models, cross-service dependencies). Visual design quality and design system leadership - (25%) You raise product credibility and consistency through strong visual and UI design. Improve the visual maturity of existing mobile and web products (e.g., UI audits, visual refreshes, consistency reviews). Design, document, and evolve design systems (e.g., component libraries, design tokens, pattern documentation). Apply and maintain a cohesive visual identity across releases and product portfolio (e.g., typography systems, color usage, layout standards). Collaborate with developers to ensure designs are practical and accurately implemented (e.g., design reviews, implementation check-ins). Review shipped work and iterate to maintain quality over time (e.g., post-release reviews, design critiques). Research-led and accessibility-first design practice - (20%) You use evidence to drive decisions and design inclusive experiences from the start. Plan, develop, and execute user research to inform design decisions, and contribute to business cases and executive briefings required to obtain approval and funding for research activities (e.g., usability testing, semi-structured interviews, contextual inquiry). Evaluate and select appropriate research methods based on the problem and stage of work (e.g., heuristic evaluation, peer and competitive reviews, card sorting). Evaluate design effectiveness using qualitative and quantitative signals to inform iteration and prioritization (e.g., usability findings, behavioral data, outcome measures). Synthesize research findings into clear insights and actionable recommendations for teams. Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, mock-ups, presentations and reports Design and test experiences to meet accessibility standards across UI and content, including WCAG compliance and platform-specific mobile guidelines (e.g., accessibility audits, assistive technology testing, Apple and Google accessibility standards). Use research and accessibility findings to influence product standards and design patterns. Agile delivery, tools, and design enablement - (15%) You make design visible, actionable, and continuous within Agile delivery. Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes). Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro). Structure design work to align with Agile planning and delivery cycles (e.g., continuous discovery, design spikes, backlog refinement support). Design and configure design-to-development workflows so developers can implement designs efficiently (e.g., using Figma component properties, auto-layout, design tokens, inspect panels, and versioning to reduce handoff and rework). Cross-disciplinary consulting and community leadership - (10%) You lead through influence by building trust, alignment, and shared understanding. Consult with users, product managers, developers, service designers, and policy partners to understand possibilities and constraints. Educate partners and stakeholders on user-cent red design practices to improve decision-making and delivery quality. Communicate and negotiate design decisions clearly using visual, verbal, and written formats to build consensus and resolve competing priorities. Incorporate technical feasibility, system dependencies, and delivery risks into design decisions. Adjust designs pragmatically while protecting core user needs and accessibility requirements. Build strong working relationships and lead alignment through a pan-Canadian UX community of practice for an open-source digital wallet. Coach and support junior designers to strengthen design quality and maturity across the team. Note 5 days onsite