Sales & Operations Manager, Self Storage

At The Storage Mall Management Group, we don’t just rent storage units — we provide peace of mind. With locations across 15 states, we are a growing, customer-focused self-storage company committed to secure facilities, competitive pricing, and exceptional service. We’re looking for an energetic, sales-driven, and detail-oriented Property Manager to lead daily operations at our Rolla facility. If you thrive in a fast-paced environment, love working with people, and enjoy driving results, this is your opportunity to take ownership of a high-impact role. What You’ll Do: Lead Daily Operations Oversee leasing, customer service, collections, and maintenance coordination Ensure the facility is clean, secure, and operating efficiently Drive Sales & Revenue Convert inquiries into rentals using effective sales strategies Upsell units and ancillary products Monitor occupancy and implement local marketing initiatives Deliver Exceptional Customer Service Respond to tenant inquiries with professionalism and urgency Resolve concerns and disputes with confidence and care Build strong relationships with tenants and vendors Stay Organized & Data-Driven Utilize StorEdge property management software Track occupancy, revenue performance, and key operational metric Maintain accurate contacts, records, and reports What we’re looking for: 3+ years of property management or related experience Retail, hospitality, or customer service background preferred Confident communicator with excellent phone etiquette Highly organized with strong attention to detail Comfortable managing multiple priorities independently Professional, solution-oriented mindset