Solutions Implementation Consultant

Solutions Implementation Consultant Location: Driving Distance to Columbus, GA or Remote Summary: The Solutions Implementation Consultant serves as a strategic partner to clients, guiding them through the implementation, configuration, and adoption of BioTouch’s proprietary cloud-based platform. This role is ideal for technically minded, customer-focused professionals who combine software expertise with strong consultative project delivery skills. The Solutions Implementation Consultant manages multiple client implementations, supports key customer relationships, and collaborates cross-functionally to deliver successful outcomes while helping shape future product enhancements. This individual is expected to serve as a trusted advisor to clients throughout the implementation lifecycle while driving a high standard of customer experience, communication, and operational execution. Essential Duties and Responsibilities Client Implementation & Project Delivery Own day-to-day execution of 5–10 implementation projects under the guidance of the Technical Implementation Manager. Conduct discovery sessions to understand client needs and align solutions with operational and business objectives. Configure and implement software solutions, guiding clients through database setup, data migration, and system integration activities. Manage implementation timelines, documentation, issue tracking, testing coordination, and stakeholder communication throughout the project lifecycle. Perform validation and testing of new features and integrations, proactively communicating updates and changes to internal and external stakeholders. Customer Relationship Management Support and maintain relationships with 20–30 active customer accounts, helping clients optimize platform usage and adoption. Build lasting partnerships with clients through clear communication, responsiveness, trust, and a focus on long-term success. Provide technical product training, both remote and onsite, tailored to customer workflows and operational needs. Support customer issue resolution efforts in partnership with internal Engineering, QA, Product, and Support teams. Technical Configuration & System Support Support integrations with external systems through APIs, automated file transfers, and other connectivity methods. Assist with troubleshooting, technical analysis, and issue resolution in a client-facing environment. Utilize tools and platforms such as Jira, Azure DevOps, SQL Server, Microsoft Excel, and integration technologies to support implementation activities. Maintain accurate implementation documentation and contribute to process standardization and continuous improvement initiatives. Cross-Functional Collaboration & Product Support Collaborate closely with Product, Engineering, QA, and Customer Support teams to deliver successful customer outcomes. Share customer feedback, workflow insights, and usability recommendations to help influence future product enhancements and development priorities. Contribute to internal process improvement initiatives that enhance implementation quality, scalability, and customer experience. Requirements: Bachelor’s degree in Computer Science, Management Information Systems, or a related technical or business field; equivalent practical experience may also be considered. 3–5 years of experience in software implementation, technical consulting, solutions delivery, or a similar customer-facing role within a SaaS or cloud-based environment. Demonstrated experience managing technical implementation projects from discovery through go-live, including planning, scheduling, documentation, issue tracking, and stakeholder communication. Strong verbal and written communication skills, with the ability to engage effectively with technical users, operational stakeholders, and leadership teams. Experience leading discovery sessions, gathering requirements, and translating business needs into configured software solutions. Working knowledge of integrations, data migration, and technical troubleshooting in a client-facing environment. Ability to manage multiple concurrent projects and balance short-term client needs with long-term implementation goals. Preferred Qualifications: Experience delivering software implementations in healthcare, logistics, or other compliance-driven industries. Familiarity with REST APIs, SQL, JSON, XML, EDI workflows, or middleware/integration platforms such as Boomi. Experience working with Microsoft Azure environments, Azure DevOps, Jira, or SQL Server. Relevant certifications such as PMP, Azure Fundamentals, Boomi, or similar project management or technical credentials preferred.