Account Manager

ABOUT THE ROLE This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You will be the primary commercial and success partner for your accounts, turning product value into measurable impact and predictable expansion revenue. It is a high-ownership position with real influence over how the account and expansion motion is shaped as the company scales. WHAT YOU'LL DO - Serve as the primary contact for assigned customer accounts across the full customer lifecycle. - Expand customer value by identifying new use cases and growth opportunities within existing accounts. - Run regular reviews, discovery sessions, and upsell conversations with customers. - Analyze customer usage data to demonstrate how AI automation delivers measurable business impact. - Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis. - Drive successful onboarding and ongoing product adoption to maximize retention. - Collect and relay structured customer and market feedback to product and go-to-market teams. - Maintain a clean CRM, reliable forecasts, and a healthy pipeline at all times. - Conduct regular touchpoints and quarterly business reviews to proactively support customer success. - Collaborate with Customer Success, Product, and Marketing for smooth handovers and coordinated account plans. WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success. - Proven track record driving upsells, renewals, or expansion revenue within existing accounts. - Strong product and technical understanding with a clear affinity for AI and machine learning technologies. - Structured working style, an ownership mindset, and a strong customer-first orientation. - Native-level German fluency for customer calls, reviews, and demos. - CRM discipline with experience maintaining clean pipelines and reliable forecasts. - Startup or scale-up experience is a plus. COMPENSATION & BENEFITS OTE EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION Based on-site in Vienna, Austria, with hybrid work possible.