Administrative Assistant

About Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team. Position Overview We are looking for an experienced Administrative Assistant to support the daily operations of a US insurance agency . The ideal candidate has a strong background in insurance policy servicing, is proficient in Applied Epic , and can efficiently manage administrative tasks while maintaining excellent communication with clients, carriers, and internal teams. This is a remote position for candidates based in Pampanga or nearby areas , working graveyard shifts aligned with New York business hours . Responsibilities Know how to do the following: Lossrun request Policy request Cancellation request to carrier Renewal follow-up COI request Simple endorsement File Claims Renewal quote release Billing inquiry and online payment process Reinstatement request on nonpay cancellations Recommendation follow-up Rate carriers Qualifications 3 years of experience is a must. Experience working at SWAK BPO Location must be in Pampanga or near Pampanga US insurance agency/brokerage experience is a must. Must know how to use the management system called Applied Epic. Strong internet connectivity Willing to work on the Graveyard shift. Or comfortable to work the same hours as NY. Preferred/Nice to have Skills: Optional - Language- Chinese Mandarin and/or cantonese Managerial roles responsible for managing and training these staff Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met. Compensation & Benefits Salary: PHP 30,000–40,000 per month Work Setup: Permanent Work From Home Working Hours: 40 hours per week (8 hours per day), following US Eastern Time (New York) . Shift schedule may be either: 8:00 AM – 5:00 PM ET, or 9:00 AM – 6:00 PM ET HMO Coverage: HMO for the employee plus one (1) qualified dependent Leave Credits Government-Mandated Benefits