Administrative & Quality Support Specialist

The Administrative & Quality Support Specialist provides high-quality administrative and document support across the firm, with a particular focus on the Assurance and Tax departments. This position plays an important role in proofreading, editing, formatting and assembling client deliverables; maintaining accurate information in firm systems and databases; and providing responsive administrative and client service support. This is a hands-on role for someone who takes pride in accuracy and quality, has exceptional attention to detail, and enjoys supporting multiple teams and priorities. Essential Job Functions Document Production, Proofreading & Quality Proofread and edit client-facing and firm documents for spelling, grammar, formatting, consistency, and completeness. Format, edit, and finalize documents using Microsoft Word. Review completed work for adherence to established firm quality-control standards. Identify errors, missing information, formatting inconsistencies, or unusual circumstances and communicate them to the appropriate team member. Reporting & Assembly Prepare and assemble electronic and printed client deliverables for Assurance and Tax. Complete established reporting, assembly, and quality-control procedures. Verify that required components are complete and properly organized before final delivery. Assist with Reporting & Assembly needs across offices based on workload and priorities. Provide additional support during department deadlines and peak workload periods. Administrative & Database Support Provide administrative support to Assurance, Tax, and other firmwide functions. Enter, update, maintain, and verify information in firm databases and administrative systems. Organize and maintain electronic files, records, templates, and departmental resources. Assist with recurring administrative processes and department needs. Workflow & Team Support Manage assigned work and coordinate with team members regarding priorities and deadlines. Follow up on missing information needed to complete assigned work. Provide backup support for administrative and Reporting & Assembly functions across the firm. Assist team members across departments and office locations as workload and business needs require. Client Service & Front Desk Support Provide backup support for front desk and reception functions as needed. Assist with client communications by phone, email, and in person. Direct client questions and requests to the appropriate team member. Assist with general office and client service needs. Procedures & Process Improvement Follow established work instructions, policies, procedures, and quality-control processes. Assist with maintaining and updating work instructions, templates, checklists, and departmental resources. Identify opportunities to improve administrative workflows, document quality, and efficiency. Communicate process issues and improvement opportunities to the appropriate team members or firm leaders. Assist with implementation of process and procedure updates. Special Projects & Firmwide Support Assist with firm and department special projects. Provide administrative assistance to other departments and firm initiatives as needed. Support seasonal and deadline-driven projects. Perform other duties as assigned to support firm, department, and client service needs. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Qualifications, Skills & Personal Attributes Quality & Attention to Detail Exceptional attention to detail and a strong commitment to accuracy and quality. Strong proofreading, editing, spelling, grammar, and document-formatting skills. Ability to identify errors, inconsistencies, missing information, and unusual circumstances. Takes ownership of producing complete, accurate, and professional work. Technology & Administrative Skills Proficiency with Microsoft Word and Excel . Comfortable learning and working with databases, document-management systems, and other business software. Strong data-entry skills with an emphasis on accuracy and completeness. Ability to organize and maintain electronic files, records, templates, and other administrative resources. Organization & Prioritization Strong organizational skills with the ability to manage multiple assignments and competing deadlines. Ability to adjust priorities as business and client needs change. Ability to maintain accuracy while working with frequent interruptions. Consistent and timely completion of responsibilities. Communication & Client Service Strong written and verbal communication skills. Professional, responsive, and service-oriented approach when interacting with clients and team members. Strong interpersonal skills, including tact, good judgment, and professionalism. Ability to communicate questions, issues, and missing information clearly and appropriately. Collaboration & Work Style Collaborative approach and ability to work effectively with people across departments and office locations. Self-starter who can work independently while also contributing as part of a team. Positive, flexible approach and willingness to assist where needed. Ability to work effectively with different personalities and changing priorities. Dependable and reliable, including consistent attendance. Preferred Experience Previous experience in administrative support, document production, proofreading, editing, or database management. Experience preparing or reviewing professional or client-facing documents. Experience using Microsoft Word and Excel in a professional environment. Experience in an accounting, legal, financial services, or other professional-services environment is helpful but not required.