Agent: Collections - Pipeline

Apply by : We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what this job is about and complete a short assessment, please cli ck here ! 2. Once you have completed the above finalize your application by clicking apply below We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1.To see what this job is about and complete a short assessment, please click here ! 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions. To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services. Experience Minimum: 1 - 2 years inbound contact centre Customer service experience Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) n/a Knowledge Minimum Call centre processes and procedures Customer care and service protocol Skills Communications Skills Problem solving skills Telephonic / Call skills Attention to Detail Competencies Earn and extend trust (Delivery Contributor) Have courage, disagree and commit (Delivery Contributor) Curious and continuously learns (Delivery Contributor) Plan, deliver and raise the bar (Delivery Contributor) Act, learn and adapt (Delivery Contributor) Build one Capitec team (Delivery Contributor) Conditions of Employment Clear criminal and credit record Willing to work regular shifts or weekends or rotational standbys Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.