APPLICATIONS COORDINATOR

Arkansas Department of Health 4815 W Markham Street Little Rock, AR 72205 Position Number: 22106652 County: Pulaski City: Little Rock Posting End Date: 11/16/26 Administration – Information Technology Systems - Informatics *CLASSIFIED AS A SAFETY SENSITIVE POSITION* Additional Preferences: Experience with SQL Database, SSIS, and query preferred. Experience with C#, VB.Net, API.Net Server Pages, and other Web Application experience preferred. Hiring Official: M. Hill The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans. Position Information Job Series: Information Technology – Application Support Classification: Applications Coordinator Class Code: IAS03P Pay Grade: IST09 Salary Range: $88,455 – $144,321 Job Summary The Applications Coordinator serves as the primary liaison between an agency’s or organization’s information technology section, end-users, and vendors to ensure the successful implementation, maintenance, and optimization of software applications. This role involves coordinating projects, facilitating communication across teams, and overseeing the lifecycle of applications to meet business goals. The Applications Coordinator must have excellent organizational and technical skills, as they are responsible for aligning technology solutions with organizational needs while ensuring smooth operations and minimal downtime. Primary Responsibilities Act as the main point of contact for all matters related to software applications within the agency or organization. Coordinate the development, testing, implementation, and updates of applications. Manage application projects, ensuring timelines and budgets are met. Collaborate with a variety of assorted personnel in an attempt to gather requirements and ensure proper application functionality. Monitor the performance of applications and recommend improvements or updates. Troubleshoot and resolve application-related issues, liaising with vendors or developers when necessary. Train and support end-users to ensure effective use of applications. Develop and maintain documentation, including user manuals, workflows, and training materials. Ensure compliance with organizational and regulatory policies for software use and security. Stay informed about emerging application technologies and trends to provide innovative recommendations. Knowledge and Skills Strong organizational and project management skills. Excellent communication and interpersonal abilities to work across teams. Problem-solving aptitude with a proactive approach to challenges. Ability to handle multiple priorities and maintain attention to detail. Adaptability to work in fast-paced and evolving environments. Minimum Qualifications Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field. Minimum of 8 years of experience in application support, project coordination, or a related information technology role. Certifications in project management or specific applications (e.g., Project Management Professional, Information Technology Infrastructure Library, or vendor certifications) may be required. Proven experience in managing software application projects or deployments. Familiarity with enterprise systems, such as Enterprise Resource Planning (e.g., SAP, Oracle) or Customer Relationship Management platforms (e.g., Salesforce). Hands-on experience with application troubleshooting and system integration. Knowledge of best practices in software deployment and user training. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs. Licensure/Certifications N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.