APS.98.26 - Cash & Clearing Operations Officer

Job Description JOB TITLE Cash & Clearing Operations Officer LEVEL/BAND TC12/14 DEPARTMENT Operations DIRECT REPORT (JOB TITLE) Senior Cash and Clearing Officer This position is on a rotating five day week shift basis between Monday and Saturday from 7:30am and 17:00hrs. Overall Purpose of the Position To be responsible for the day-to-day duties related to the Clearing Services and to perform a variety of back office banking related administrative duties in an efficient and timely manner and according to the established policies and procedures. Operational Responsibilities To perform the daily duties under the responsibility of the Unit, including: Timely Processing of Customers’ Deposits received from CIT customers, ATMs & Bulk Deposit Machines etc Processing of Incoming & Outgoing Clearing files including checking of cheques negotiated by other local banks. Responsible to process requests for Returned Cheques and relative posting of system entries before established cut-off times. To manage the Cheque Imaging System and process any requests for cheque images. Cater for the bulk processing of Standing Orders & Interest Generation Bills payables. Contribute to the timely Printing of Customers’ Statements and Products Contract Notes. To carry out any reconciliations effectively and according to the established standards and timeframes. Be able to respond internal customers’ queries when and as necessary ensuring that responses are handled in a timely and efficient manner. Contribute to the up keeping of Unit’s Procedure Manual, be knowledgeable and conversant with Bank’s Policies and Procedures. To liaise with other supporting units and branches to assist with operational issues as and when required. To perform other administrative functions which are essential to the proper operation of the Unit/Department. To sit on committees and attend meetings when required and to take minutes accordingly. General Responsibilities To submit any reports and participate in any projects and activities as may be directed from time to time. To ensure compliance with Bank’s policies, guidelines and underlying procedures at all times. To perform standard office tasks including processing mail, answering phone calls, ordering supplies, filing and archiving. To perform any other duties that may be reasonably assigned from time to time. To be knowledgeable and conversant with the Bank’s Handbook, (Procedure Manual) website and internet banking system Qualifications, Skills & Competencies Mandatory Skill Have good verbal and written communication skills. Excellent analytical, troubleshooting & interpersonal skills. Be reliable, organised, meticulous and prepared to work under pressure. Be team player while still being able to work independently when needed. Committed to self-development. Be computer literate and conversant in MS Office applications. Experience - Qualification - Desirable Skill - Experience Previous experience of working in the financial services sector. Qualification Preferably possess, or in the process of obtaining a relevant banking qualification. Position level (1 being the highest level) Head of Department Managerial & Specialist Positions Middle Management & Specialist Positions Technical & Clerical Positions