Area Service Manager

Job Description Be part of something bigger. Decode the future. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com . Join us in our exciting quest to build a future home! This is for our Service Centre in Nasr City– Cairo – Egypt. Manage, monitor, and develop service operations teams through supervising and coaching group of engineers as well as monitoring technician’s whole performance, follow the day-to-day field operations for achieving the objectives, achieve the operational KPIs, the sales target and develop people, support in growing the business in organic way, develop step by step world class ownership business model in field operations. What you’ll do: Operate service operations by executing sector strategies through developing objectives and plans as well as monitoring plans’ implementation. Develop and maintain the current customer base, increase efficiency, turnover and profits to exceed set budgets. Operate service operations by developing service procedures and instructions then communicating them with all team members Operate service operations by developing operations budget and monitoring financial performance to assure maintaining the developed budget an Maximize aftersales profitability through the sale of parts and C&A Operate service operations by developing periodic reports and presentations as well as communicating team needs Monitor and develop service operations area managers by following the actions status, and improving their performance through coaching and following up the various KPIs Monitor and develop service operations area managers by developing their management leadership skills and behavior. Manage and develop service operations by developing overall service performance, enhancing cross-functional relations, enhancing customer satisfaction, response time and feedback accuracy. Execute operations projects by initiating new projects and contributing to the running projects. Overseas the daily productivity of the service center to ensure proper utilization and takes remedial action when needed. Supervising and managing after-sales service staff and ensuring that quality and service standards are met. Monitor and analyze customer feedback trends to identify and resolve frequent problems. Develop and implement quality and control processes to ensure that the after-sales service operates effectively. Tracking the complaints and warranty in Main service center and Cairo franchises Coordinate after sales functions including deliveries, collections, and warranty claims to optimize customer satisfaction within budget constraints. Develop employee skills in Cairo Operation department to deliver quality performance. Who you are: 10+ years of experience in After Sales Service, Service Operations, Customer Experience, or Operations Management. Bachelor’s degree in business administration, Engineering, Operations Management, Supply Chain, or a related field. Experience in consumer durables, home appliances, retail, or a related industry is highly preferred. Proven track record of driving operational excellence, profitability, and customer satisfaction. Proven experience in all aspects of planning and implementing sales strategy Strong analytical skills to identify trends and sales patterns Strong communication ability (both written and spoken) Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions Ability to tackle demands of ever-evolving technological implements with ease Core Competencies: • International. You enjoy working in a truly global environment and you like to deliver in cross-functional teams; • Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture; • Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions; • Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners; • Good listener and communicator. You have great communication skills, and you have the ability to convince, influence and motivate others in a complex matrix organization; • Self-starter. You are keen on new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results; • Agile. You like working in a fast-moving environment, being open to new opportunities and evolving priorities and being flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priority; • Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome! Benefits Highlights: Flexibility of work hours with hybrid work arrangement. Discounts on Electrolux products and services. Medical & Hospitalization coverage. As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. Find out more: https://career.electroluxgroup.com/global/en