Assistant Engineer, Cybersecurity and IT administration

Roles & Responsibility Install, configure, deploy and harden computer hardware, software, systems, networks, printers, video conferencing and scanners Maintain proper records of support and service work Build up technical know-how on problem solving via structured knowledge transfer and experience from field issues Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with end-users to ensure their IT systems are fully functional after troubleshooting Document technical knowledge and SOP in the form of notes and manuals Coordinate and execute assigned IT project activities or tasks to ensure they are completed on time and on target Support initiatives to improve compliance processes through automation and digitalization. Manage inventory records of hardware, equipment, software Manage stocks of equipment, consumables and other supplies Support the team lead and perform the role to the satisfaction of relevant stakeholders Requirement Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Familiarity with IT system hardening and patching, vulnerability assessments, compliance requirements, and IT security best practices will be preferred Hands-on experience with Microsoft Windows OS / O365 environment Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Demonstrated technical knowledge and strong troubleshoot skills Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Diploma in Information Technology, Computer Science, Cyber Security or relevant field Additional certification in Microsoft, Cisco or similar technologies is a plus Able to support and communicate with customers in a professional manner Good understanding on general IT infrastructure and administration