Assistant Housing Officer

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Assistant Housing Officer Aberdeen £30,678 - £32,293 per year 37.5 hours per week – Monday to Friday, 9am to 5pm We have an opportunity for an Assistant Housing Officer to join our team in Aberdeen, to support the delivery of a high-quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan. This job sits within Sanctuary in Scotland which provides a range of quality, affordable homes including general rented, sheltered and shared equity accommodation within Scotland. The role of Assistant Housing Officer will include: Supporting the delivery of a quality housing management service that meets the needs and expectations of current/future residents and the wider community Supporting the coordination of low-level ASB, Arrears and Estate Management cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion Meeting all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland customers and to minimise potential risks Developing, building and maintaining relationships with key stakeholders, residents, staff and external agencies, to ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon Supporting the management of all complaints for service area in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence Updating and maintaining all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies Skills and experiences: Literacy and numeracy equivalent to Scottish National 5 SVQ2 in relevant area Some experience of delivering high quality tenancy services Working knowledge of working to deadlines and prioritising workloads Working knowledge of effective communication skills Basic Microsoft Word and Microsoft Excel Ability to extract and interrogate data Occasional travel may be a requirement of the role, therefore a full valid driving licence is preferred Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £29,217 with an additional policy allowance of £1,460 per annum (rising to £30,755 with an additional policy allowance of £1,537 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 28 October 2026 Interviews are due to take place on 16th & 17th November 2026 Candidates are required to submit a covering letter as part of their application. The covering letter should explain why you are interested in the role and demonstrate how your experience and skills meet the requirements of the post. This information will form part of the shortlisting process. If you are applying internally, don't forget to use your internal careers account to submit your application. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.