Assistant Showroom Manager

About the position: As Assistant Showroom Manager, you’ll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You’ll be assisting in leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company. Key Responsibilities include: Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed; Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution; Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience; Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values; Facilitating rostering, workforce planning and the development of team members; What are we seeking? Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment; A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading; Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach. What we offer: In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including: A supportive and collaborative work environment; An Employee Assistance Program for you and a family member to utilise; Generous staff and family / friend discounts; Team events and initiatives included as part of our wellbeing program; Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; The opportunity to join a growing company with a global presence - you really can take your career anywhere! If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch. Agencies, thanks for thinking of us - but we have this one covered! About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling. From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.