Associate Commercial Manager

About the Role: Grade Level (for internal use): 09 The Role: The Associate Commercial Manager is responsible for managing an assigned portfolio of clients, with a focus on client retention, engagement, adoption, and account growth . The role combines proactive relationship management with a commercial mindset to protect existing revenue while identifying and progressing opportunities for upsell, cross-sell, and broader adoption of SPGE solutions. The Location: GBF Center 2 Bridgetowne, C-5 Road Ugong Norte, Quezon City Key Responsibilities Client Retention & Account Management Own an assigned portfolio and drive proactive engagement throughout the customer lifecycle. Execute structured retention touchpoints, including early-cycle, midpoint, and renewal engagements. Understand client business needs, usage, challenges, and priorities to protect renewals and strengthen relationships. Identify account risks early and coordinate actions to improve account health and retention. Maintain accurate records of client interactions and actions in SFDC. Client Engagement & Adoption Establish relationships with relevant client stakeholders through purposeful outreach. Conduct client meetings, product discussions, training sessions, and service reviews. Support newly added users and promote effective use and adoption of subscribed services. Coordinate with product specialists and support teams to resolve client issues and improve customer experience. Growth & Pipeline Generation Identify opportunities to grow the assigned book of business through uplift, upsell, cross-sell, and new use cases . Use discovery to understand unmet client needs, additional users or teams, workflows, geographies, and complementary product requirements. Build and maintain a healthy pipeline with clearly defined client need, stakeholders, timing, value, and next steps. Partner with sales specialists and internal stakeholders to progress qualified opportunities through to closure. Commercial & Forecasting Discipline Maintain accurate and timely opportunity, renewal, activity, and pipeline information in SFDC. Monitor portfolio performance, renewal risk, pipeline, and growth opportunities. Support forecasting and provide a credible view of expected commercial outcomes. Use account and performance data to prioritize actions and allocate time effectively. Cross-Functional Collaboration Work across S&P Global to address client needs and commercial opportunities. Collaborate with Sales, Product, Customer Success, Specialists, Operations, and Support teams. Contribute to team initiatives, knowledge sharing, campaigns, and continuous improvement projects. Success Measures Performance should be assessed across a balanced set of commercial outcomes: Client and revenue retention Portfolio growth Pipeline generation and progression Upsell and cross-sell performance Client engagement and product adoption Forecast accuracy SFDC activity and opportunity discipline Account planning and execution Contribution to team initiatives and knowledge sharing Skills & Competencies The successful candidate should demonstrate: Strong account management and client relationship skills Commercial curiosity and a growth mindset Effective discovery and questioning skills Pipeline generation and opportunity qualification Strong written and verbal communication Presentation and product demonstration capability Financial and commercial awareness Data analysis and reporting skills Sales forecasting discipline Strong organization, prioritization, and time management Ability to collaborate effectively across functions Client-centric and results-driven mindset Adaptability, ownership, integrity, and attention to detail Qualifications Prior experience in Sales, Account Management, Business Development, Customer Success, or Client Relations preferred. Excellent written and verbal English communication skills. Strong proficiency in Microsoft Excel and comfort working with CRM and reporting tools. Ability to work effectively in a client-facing, target-driven commercial environment. Willingness to work EMEA business hours. About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy . What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)