Associate Team Leader

A powerful combination It’s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey! Job Description Template Job Title Associate Team Leader – Client Services Location Mauritius Remote/Hybrid R&AW:(20%-80% of the time work is carried out in a location other than an office) Travel required Yes - Home>Office>Home Business Unit and Sub-BU Fund Department Accounting Level and Grade A3 Reporting to Shabbir Jepaul Purpose of Role Supervising, guiding and leading a team of administrators Scope Mauritius Key Responsibilities Leading a team of 5 to 6 Client Service Administrators – oversee their deliverables and work in close collaboration with the different team members to complete daily tasks • Ensure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate. • Accurate processing and supervision / validation and reconciliation of investors’ dealing instructions and payments. • Monitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors. • Periodic Investor Reporting (OE and CE Funds). • Maintenance of share registers and investor contacts on different investor platforms. • Provide support to different teams on intricate issues regarding Customer Due Diligence on new investors, transfer of Shares, subscription and redemption process. • Ensure accuracy of all reporting carried out by the Investor Services Team. • Ensure all reporting, both internal and client deadlines, are adhered to. • Coach staff on the processes, standards and systems in place. • Ensure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 – SSAE18 Standards. • Following the business processes as defined and help improving such processes on an ongoing basis. • Organizational skills in order to manage multiple tasks in a fast-paced, time sensitive environment. • Flag and escalate client issues in a timely manner. • Provide input to the appraisal of junior staff members. • Review the work of the junior staff prior to handing over internally or to clients. • Communicate with clients and investors on a day to day basis concerning ongoing work. • Ensure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs. Attributes/ Technical Skills [Include core competencies, and add specific technical skills required for the job; indicate specific language requirement, if applicable.] Essential: Previous experience as senior in the administrative function, good understanding of the regulatory framework in Mauritius, including corporate and AML laws. Good track records in the client services cluster. Desirable: Very good understanding of the various fund structures. Relevant Experience [Relevant experience (number of years and type of experience) required to do the job, based on job requirement, and not based on current role holder.] Essential: 5 years of experience in the administration of global business entities, in particular fund structures, and previous experience in a senior role. Desirable: Previous experience as senior administrator Education and Professional Qualification [State minimum education/qualifications required and not based on current role holder, e.g. degree in accounting and a Certified Public Accountant.] Essential: Degree in accounting, finance, or management If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!