Automotive Sales Manager

Location: Dartmouth, MA Job Type: Full-Time Company: Toyota of Dartmouth Join Our Leadership Team at Toyota of Dartmouth! Toyota of Dartmouth is seeking an experienced, motivated, and results-driven Automotive Sales Manager to join our management team. We are looking for a proven leader who understands the automotive retail business, excels at developing salespeople, and is committed to delivering exceptional customer satisfaction while maximizing dealership profitability. The ideal candidate is a hands-on manager who leads by example, maintains a strong presence on the showroom floor, and knows how to build a successful, accountable sales team. Key Responsibilities Lead, coach, and motivate the sales team to consistently achieve and exceed monthly sales objectives. Manage daily showroom operations, including customer interactions, deal structuring, and sales negotiations. Actively assist sales consultants in closing deals and overcoming customer objections. Monitor and improve sales performance, including closing ratios, lead response times, appointment show rates, and overall productivity. Ensure proper and consistent use of the dealership's CRM system, including lead management and customer follow-up. Work closely with the Business Development Center (BDC) to maximize internet and phone opportunities. Structure profitable new and pre-owned vehicle transactions while maintaining competitive pricing and customer satisfaction. Manage vehicle inventory, aging, pricing, and merchandising to maximize inventory turnover and profitability. Oversee vehicle appraisals and trade-in evaluations. Develop sales strategies to increase market share and improve dealership performance. Ensure compliance with dealership policies, manufacturer requirements, and applicable state and federal regulations. Maintain a strong working relationship with the Finance & Insurance department to ensure a smooth customer purchasing experience. Assist with recruiting, training, and developing sales consultants. Monitor individual sales performance and hold team members accountable for achieving established goals. Resolve customer concerns professionally and effectively. Work closely with the General Manager and other department managers to achieve dealership objectives. We want a manager who is more than just a strong deal closer. The successful candidate will be someone who: Leads from the showroom floor rather than managing exclusively from behind a desk. Takes ownership of results and holds the sales team accountable. Understands the importance of both sales volume and gross profit. Develops salespeople through daily coaching, training, and consistent follow-up. Recognizes the importance of customer retention, repeat business, and referrals. Works collaboratively with other managers and departments. Maintains a positive, professional, and productive sales environment. Previous automotive sales management experience required. Proven track record of achieving sales volume and profitability objectives. Strong understanding of new and pre-owned vehicle sales operations. Excellent leadership, coaching, and team-building skills. Strong negotiation, communication, and closing abilities. Experience with automotive CRM and dealership management systems. Ability to analyze sales reports, inventory performance, and key dealership metrics. Knowledge of automotive financing, leasing, and manufacturer incentive programs. Strong organizational skills and ability to perform in a fast-paced environment. High level of professionalism, integrity, and accountability. Valid driver's license and acceptable driving record. Toyota dealership experience is a plus but not required.