Bar Hostess - Holiday Inn Cairo CityStars

Bar Hostess At Holiday Inn Citystars , we don’t just welcome guests—we create memorable experiences where every guest feels valued, welcomed, and special. Behind every great guest experience is a team dedicated to delivering exceptional service and creating the perfect atmosphere. That’s where you come in. We are looking for a welcoming, confident, and service-oriented Bar Hostess to join our team at Holiday Inn Citystars. You will play an essential role in creating a warm and inviting atmosphere, ensuring that every guest receives personalized attention from the moment they arrive. From welcoming guests and managing reservations to coordinating seating arrangements and recognizing VIPs and returning guests, you’ll help create memorable experiences that reflect our hospitality standards. If you are passionate about guest relations, attentive to detail, and able to thrive in a fast-paced environment, this is your opportunity to make a difference. Ready to be the face of an exceptional guest experience? Join us and help us create unforgettable moments for our guests—together. A little taste of your day-to-day Every day is different, but you’ll mostly be: Welcome guests warmly, escort them to their seats, and ensure they feel comfortable throughout their visit. Manage reservations, waitlists, and table allocations to maximize guest satisfaction and outlet efficiency. Recognize VIP guests, returning guests, resident guests, and IHG One Rewards members, ensuring their preferences are communicated to the team. Coordinate VIP seating arrangements and special occasions with the Bar Manager and Duty Manager. Maintain accurate records of guest arrivals, reservations, special requests, and table status. Build positive relationships with guests by understanding their needs and providing personalized service. Stay informed about entertainment schedules, live music, special events, and promotions to confidently assist guests. Respond professionally to guest concerns and follow up to ensure their satisfaction. Coordinate closely with bartenders, servers, management, and security to ensure smooth operations, especially during busy periods. Maintain awareness of guest welfare, responsible alcohol service, and venue safety. Communicate guest feedback, special requests, and operational concerns to the relevant team members. Follow Holiday Inn grooming standards and maintain a professional appearance at all times. What we need from you: Previous experience in bars, lounges, restaurants, or hospitality environments is preferred. Strong guest relations skills and an understanding of VIP service and professional hospitality etiquette. Excellent communication and interpersonal skills. A welcoming, confident, and professional attitude. The ability to remain calm and professional in a fast-paced environment. Strong organizational skills and attention to detail, with the ability to manage multiple priorities. Excellent problem-solving and conflict-resolution skills. Basic computer skills and the ability to manage reservations and guest information accurately. Good command of the local language and the ability to communicate effectively with guests and colleagues. Flexibility to work different shifts, including mornings, evenings, weekends, and public holidays. A commitment to guest satisfaction, teamwork, and maintaining high service standards. What you can expect from us: We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.