Beauty Specialist

The Role Serve as an expert guide across 100+ luxury and emerging brands, focusing on client goals and concerns rather than single brand targets Understand and assess the customers goals and concerns and build personalized product routines Conduct complimentary consultations utilizing digital skin-scanning and scalp-scanning technology to analyze customer's skin health, hair density, scalp condition to identify key concerns and recommend targeted corrective routines Lead dynamic shop-floor demonstrations, texture testing, and guided product sampling to help customers experience various product options that lead to confident purchasing decisions Actively engage all LC Customer Groups, ensure the recruitment of new customers retention of existing customers and reactivation of lapsed customers Make suitable product recommendations and manage the coordination of premium packaging, personalization (i.e custom engraving) Ensure the successful execution of Lane Crawford and Brand-led campaigns, activations, masterclasses and meet-and-greets The Ideal Candidate Minimum 2 years working experience in luxury retail, high-end department stores, or multi-brand beauty environments Proven background & knowledge in premium skin, hair, or fragrance categories is requires, with knowledge of beauty tech tools or wellness categories also highly desirable Passionate about beauty trends, brand heritage, and product ingredients to deliver engaging brand and product stories & well considered product recommendations Able to operate skin and hair diagnostic scanners and digital profiling apps Proven track record in solution-focused selling, cross-category recommendations and building client retention High emotional intelligence, warm communications, and a focus on building long-term trust Comfortable working in a fast-paced, open-sell luxury environment with evolving multi-brand curations Fluent in Cantonese, English and Mandarin