Bell Person - Full Time - Grave Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Assist guests with opening/closing vehicle doors. • Acknowledge and greet guests within 15 seconds and provide professional, fast and friendly service. • Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures • Transport luggage of guests departing GSR from room to the lobby, ensuring that the guest has verified that all luggage has been accounted for • Deliver luggage of guests arriving to GSR, to their room, and explain facilities in the room. • Verify guests’ tickets with the ones attached to the luggage before handing over bags to the guest. • On occasion deliver packages for guests from FedEx after hours • On occasion rent Scooters and Wheelchairs for our third party vendor • On rotation cover VIP runs for our most valuable guests as well as cover lunch breaks for our shuttle drivers • Provide guests with information regarding property facilities, amenities, services, special events • Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction. • Document and report all luggage incidents like damage, accidents, theft, missing articles etc. • Report accidents, injuries, and unsafe work conditions to the manager. • Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk • Cover the Bell Desk in the absence of a Dispatcher, based on rotation of Bell Runs • Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES • Able to communicate storage and delivery services to our guests • Ability of simple reading, writing, math, and task completion skills is required. • Must have the following skills: clerical, coordination, instructing, driving, following instructions, problem solving, independent judgment, and decision making. • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. • Must be a minimum of 18 years of age. EDUCATION and/or EXPERIENCE • Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. CERTIFICATES AND LICENSES • Must obtain and maintain appropriate licensing with Alcohol Awareness Card • Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position. PHYSICAL DEMANDS • While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching and occasionally sitting over the duration of their shift. • Must be able to push/pull and lift/carry 75lbs or less constantly. • The team member will constantly have repetitive use of both feet and both hands. Team member will require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required. • Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT • Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices. • The noise level in the work environment is usually moderate. • Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, moving objects, high places, slippery surfaces, and secondhand smoke. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.