Benefits Enrollment Agent (WFH)

About the OrganizationAmerican Income Life is a global insurance organization supporting working families across the United States, Canada, and New Zealand, with operations in New York through its wholly owned subsidiary, National Income Life Insurance Company.For more than 70 years, American Income Life has provided life, accident, and supplemental health coverage to members of labor unions, credit unions, and professional associations. Our approach is relationship-driven, focusing on personalized service and meeting clients in the environment where they feel most at ease.Role Overview & ResponsibilitiesProvide benefit enrollment information and confirm eligibilityManage inbound customer service and inquiry callsRoute and return client phone calls promptlyAssist members with coverage requests while acting in their best interestPrepare and explain customized coverage options using our Needs Analysis systemCollaborate with leadership to remain current on products, services, and internal guidelinesWhat We OfferComprehensive training from day oneFully remote, work-from-home positionCompetitive compensation structureDefined career growth and advancement pathsFull benefits eligibility after 90 daysStrong commitment to work-life balance