Benefits Specialist (Remote Work)

About the CompanyAmerican Income Life is an international insurance organization dedicated to supporting working families across the United States, Canada, and New Zealand. In New York, services are provided through its wholly owned subsidiary, National Income Life Insurance Company.Since 1951, the company has focused on delivering life insurance, accident coverage, and supplemental health benefits designed to help protect union members, credit union members, association groups, and their families. Representatives build lasting relationships with the individuals they serve, providing guidance and support in a way that is convenient and comfortable for each client.Key ResponsibilitiesProvide benefit enrollment information and confirm eligibility for participating membersAssist clients by handling incoming customer service calls and requestsManage and route inbound phone inquiries efficientlyReturn calls and follow up with members who request information or assistanceRespond to client questions regarding available coverage options while prioritizing their needsPrepare and present personalized benefit solutions using the company’s needs analysis systemCollaborate with leadership and training teams to stay informed about new products, services, and company updatesWhat We OfferComprehensive training and onboarding programFully remote position (work from home)Competitive pay structureWeekly pay with performance bonusesOpportunities for advancement and long-term career growthFull benefits package available after three monthsA culture that supports a strong work-life balance