Billing Supervisor

About the role Reporting to the Director, OTC Operations, we are looking for a Billing Supervisor to lead daily billing operations within our Global Finance Services (GFS) shared services organisation. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support our performance worldwide. You will oversee Billing Specialists and Senior Billing Specialists, ensuring accurate and compliant invoice generation across assigned client portfolios and legal entities while meeting performance criteria and governance requirements. Working closely with the GFS Revenue Accounting & Collections teams and business stakeholders, you will oversee billing quality. You will also resolve complex billing issues and contribute to the effective delivery of the end-to-end Order-to-Cash process. This is a hybrid working role (2 day per week in office) in our central Manchester office. Responsibilities Billing Operations Leadership Lead daily billing activities across assigned client portfolios and legal entities. Monitor team performance against billing cycle and performance targets. Oversee the billing quality review process to ensure invoices are accurate. Approve resolution of complex billing disputes, client escalations and high-value invoice queries. Oversee client and contract setup within billing systems. Provide guidance and performance feedback to Billing Specialists and Senior Billing Specialists. Collaboration & Governance Partner with GFS OTC Revenue Accounting and Collections teams to resolve invoice issues affecting collections performance and revenue recognition. Ensure billing activities comply with organisational policies, controls and governance requirements. Produce billing performance reporting including invoice volumes, billing cycle adherence, dispute rates and performance dashboards. Support internal and external audits by providing documentation and responding to queries. Work with divisional finance and commercial teams to maintain accurate billing instructions, contract terms and client data. Continuous Improvement Lead and contribute to process improvement and operational efficiency projects. Identify opportunities to improve billing quality, controls and invoice cycle efficiency. About you Qualifications and Experience Experience leading Billing teams within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment is necessary . Bachelor's degree (or equivalent professional qualification) in Finance, Accounting, Business Administration, Commerce or a related discipline. Part-qualified or newly qualified ACA, ACCA, CIMA or equivalent preferred. Demonstrated relevant experience in billing operations, invoice management and OTC processes. Experience managing billing disputes, performance metrics, and billing system administration within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment. Technical & Operational Expertise Strong knowledge of billing operations, invoice management and OTC processes. Team leadership, coaching and performance management capability. Experience with ERP and billing systems such as Oracle Fusion, Maconomy or equivalent. Understanding of billing controls, revenue recognition principles and governance requirements. Problem Solving & Innovation Resolve complex billing disputes, client escalations and operational issues. Identify root causes of recurring billing errors and implement improvements. Support continuous improvement of billing processes and controls. Colaboration & Communication Build relationships with clients, Finance, Commercial and GFS partners. Communicate billing issues, performance and client requirements. Collaborate across the shared services organisation to resolve billing issues. Why join us You'll help lead high-quality billing operations, supporting accurate revenue recognition and delivering an excellent client experience within a global finance organisation. Our Benefits At Inizio, we want you to feel supported both professionally and personally. Our benefits are designed to support your health, wellbeing and financial future, while giving you flexibility in how you work. Depending on your location and employing entity, our benefits include: Private Healthcare – access to private healthcare or a healthcare allowance, depending on your location. Pension – a company-supported pension scheme with employer contributions. Annual Leave – 25 days' annual leave. Hybrid Working – a flexible working model. Life Insurance – cover of 4x your basic salary. Income Protection – up to 75% of your basic salary in the event of eligible long-term sickness or absence. Employee Assistance Programme – confidential support for personal, work and wellbeing concerns. Cycle to Work – support towards the cost of a bike and cycling equipment. Additional Wellbeing & Lifestyle Benefits – additional benefits may include eyecare, wellbeing resources and employee discounts, depending on your location and employing entity. Benefits vary by location and employing entity. We will provide full details during the recruitment process. About Inizio At Inizio, we're a global team motivated by a shared purpose: to reimagine health. Formed in 2022, we unite decades of experience and expertise with data, technology, and AI. We create tailored solutions that drive Intelligent Commercialization™ at every stage of the journey, from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and accomplish meaningful outcomes for our clients and patients. What sets Inizio apart is our people - and we believe everyone should excel. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make change happen. We value your individuality, support your development, and celebrate your ambition. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be. Our Pledge At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications. We consider them regardless of race, color, religion, or belief. We also consider them regardless of gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, and physical or mental disability. Artificial Intelligence Inizio may use AI technologies to support certain aspects of our recruitment process, but our human recruiting team makes all hiring decisions at Inizio. We are committed to fair, inclusive, and human-led hiring practices. #LI-DT2 #LI-HYBRID Don't meet every job requirement? That's okay! Our company is dedicated to building an inclusive and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.