Business Process Manager

# Business Process Manager > Emerging Travel Group · Kazakhstan (Remote) · Full-time · Posted 2026-06-17 **Workplace:** remote **Department:** Commercial ## Description We are seeking a **Business Process Manager** to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors. **Key Responsibilities:** **Override Incentive Management** - Design, implement, and manage override incentive programs to drive sales growth and ensure profitability. - Continuously optimise and refine programs for competitiveness and cost-effectiveness. - Develop structured governance for transparency, alignment, and performance tracking. - Monitor, analyse, and adjust incentives to maximise ROI and revenue impact. - Lead testing of different structures and scale successful models. **Payments Optimisation** - Develop and implement partner-level payment management frameworks (segmentation, rules, controls). - Ensure accurate tracking of payment costs and fees. - Identify and act on opportunities to optimise payment methods for better margin and revenue. - Drive and monitor changes in payment terms in partnership with the commercial team. - Improve processes to reduce manual work and errors. - Collect and analyse feedback from partners to enhance payment solutions. **Operating Model & Process Governance** - Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks. - Design and implement improved operating models with clear roles, handovers, and service levels. - Build documentation (playbooks, guidelines, checklists), including exception handling. - Establish a single source of truth and governance for payouts and payments. - Drive change adoption via training and process discipline. - Set up automation and monitoring for critical failure points and ensure clear accountability. ## Requirements - 3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization - Ability to build, implement, and refine structured revenue-focused mechanisms - Strong process design and execution skills; ability to manage multiple initiatives at scale - Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI - Solid understanding of pricing, incentives, and partner engagement - Strategic, results-driven mindset with high ownership - Excellent stakeholder management, negotiation, and communication skills - English proficiency at C1+ level or higher is a must ## Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation. **Learn more about our data protection practices in our Privacy Policy:** [https://emergingtravel.notion.site/recruitment-privacy-notice.](https://emergingtravel.notion.site/recruitment-privacy-notice.) ## Apply [Apply at Emerging Travel Group](https://apply.workable.com/emerging-travel-group/j/6B629F99BF/apply) --- Powered by [Workable](https://www.workable.com)