Business Systems Analyst (Government Operations)

Analyze and improve business systems for government operations in Boston, ensuring public-facing systems are efficient, compliant, and user-friendly. Job Duties and Responsibilities Optimize public-facing system performance Reduce system downtime by defined targets Deliver requirements within budget constraints Improve citizen user satisfaction scores Ensure regulatory compliance across systems Required Qualifications 8+ years experience as a Business Systems Analyst Experience in government or public sector Experience in lieu of education accepted Public exposure / public-facing systems experience Located in or willing to work in Boston Requirements gathering System analysis & design Data modeling Government compliance frameworks Process mapping Testing & QA Reporting tools (e.g., Tableau, Power BI) SDLC methodologies Analytical thinking Stakeholder communication Jobs for Humanity is partnering with Comm of Mass to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Comm of Mass