C004914 Senior Technician (ICT Systems Operations and Maint) (NS) - TUE 7 Jul

# C004914 Senior Technician (ICT Systems Operations and Maint) (NS) - TUE 7 Jul > EMW, Inc. · Norfolk, United States · Contract · Posted 2026-06-23 **Workplace:** on_site **Department:** AAS ## Description **Deadline Date:** Tuesday 7 July 2026 **Requirement:** Senior Technician (ICT Systems Operations and Maintenance) **Location:** Norfolk, VA, US **Full Time On-Site:** Yes **Time On-Site:** 100% **Total Scope of the request (hours):** 760 **Required Start Date:** 3 August 2026 **End Contract Date:** 31 December 2026 **Required Security Clearance:** NATO SECRET **Duties & Role:**   - Delivers first call resolution in accordance with Standard Operating Procedures (SOP); - Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs; - Escalates incidents to Level 2 support as necessary; - Installs and maintains CIS assets for CSU Norfolk and supported customers; - Installs and maintains Software on workstations; - Records all actions pertaining to CIS support in the approved ticket management system; - Adheres to Technical Assistance Center Standards of Work; - Provides status updates for assigned requests via the approved ticket management system; - Follows-up with users on completed requests prior to closing associated tickets; - Contributes to accountability of CIS assets; - Escalates User Complaints and Problem Management issues to TAC Cell Head; - Executes pro-activeness for all requests assigned to User Support Section; - Adheres to work schedule, providing support by engaging directly with the customer; - Must be able to engage professionally in a multi-National environment working with VIPs. - During exercises work can shift outside of normal office hours. ## Requirements **Skills, Knowledge & Experience:** - The candidate must have a currently active NATO SECRET security clearance - 3 years minimum experiences in Installation, operation and maintenance of computer systems on local area networks (LAN); - 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11; - Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers); - Service Desk management, including incident and problem processing, change request processing, availability management and user interaction; - Experience with ticketing system (such as ITSM); - A+ Fundamentals (Hardware / Software) preferred; - ITIL foundational certification preferred; - Must possess good communication skills; - Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required. - Language requirements: A thorough knowledge of English, both written and spoken, is essential. ## Apply [Apply at EMW, Inc.](https://apply.workable.com/emw/j/A998644BCE/apply) --- Powered by [Workable](https://www.workable.com)