Certified Medical Assistant (Relapse Prevention Team)

Responsibilities Essential Job Functions: Integrated Medical Support Obtain and accurately document vital signs, height, weight, BMI, and other physical health indicators. Assist in identifying unmet physical healthcare needs. Perform CLIA-waived testing and specimen collection as authorized. Perform venipuncture and laboratory collection consistent with certification and organizational policy. Monitor completion of ordered laboratory studies. Report abnormal findings promptly to licensed nursing staff or medical providers. Prepare patients for psychiatric and medical appointments. Maintain clinical equipment. Care Coordination Coordinate physical healthcare services between behavioral health, primary care, specialty care, hospitals, emergency departments, pharmacies, and community providers. Assist patients in scheduling medical appointments. Obtain hospital discharge information. Coordinate post-hospital follow-up appointments. Assist patients with specialty referrals. Monitor completion of recommended preventive healthcare services. Assist patients in reducing barriers to healthcare access. Participate in care transitions following hospitalization, crisis stabilization, detoxification, residential treatment, or incarceration. Document all care coordination activities in the electronic health record. Medication Support Under supervision of licensed clinical staff: Complete medication reconciliation at admission, annual update, and transition of care. Maintain current medication lists. Monitor patients for medication adherence. Observe and report potential medication side effects. Reinforce medication education provided by licensed practitioners. Coordinate medication refill requests according to organizational procedures. Population Health Management Assist by monitoring patients identified as high utilizers or medically vulnerable. Responsibilities include: Tracking preventive health screenings. Monitoring metabolic screening for individuals prescribed antipsychotic medications. Monitoring diabetes care indicators. Monitoring hypertension. Monitoring obesity and BMI. Monitoring tobacco cessation interventions. Monitoring immunization status. Assisting with outreach for patients overdue for appointments. Supporting CCBHC quality measures and clinical outcomes. Health Education Provide education consistent with provider treatment recommendations regarding: Medication adherence Diabetes management Hypertension management Nutrition Physical activity Tobacco cessation Sleep hygiene Preventive healthcare Wellness recovery planning Self-management of chronic disease Documentation Complete documentation according to: Alabama Medicaid Administrative Code Chapter 105 CCBHC Certification Criteria Joint Commission standards Organizational policies Documentation shall: Be completed within 24 hours of provision of service Accurately reflect services delivered. Support medical necessity. Support billing requirements. Demonstrate care coordination activities. Reflect person-centered care. Maintain confidentiality. Interdisciplinary Team Participation Participate in interdisciplinary treatment team meetings. Collaborate with psychiatrists, nurses, therapists, case managers, peers, primary care providers, and community partners. Assist with integrated treatment planning. Communicate significant changes in physical or behavioral health. Participate in case reviews for high-risk patients. Quality Improvement Participate in Performance Improvement activities. Participate in CCBHC quality initiatives. Assist with collection of quality indicator data. Support population health reporting. Participate in audit readiness activities. Assist with compliance monitoring activities. Professional Responsibilities Maintain CMA certification. Maintain CPR certification. Complete required continuing education. Attend required staff meetings and trainings. Maintain competency in trauma-informed care and cultural responsiveness. Follow organizational policies and procedures. Demonstrate ethical and professional conduct. Perform other duties as assigned. Ability to: Work effectively within an interdisciplinary team. Communicate effectively with patients and providers. Prioritize multiple tasks. Maintain accurate documentation. Demonstrate compassion and professionalism. Utilize recovery-oriented practices. Physical Requirements Frequent standing, walking, sitting, bending, reaching, and keyboard use. Frequent travel within the community. Ability to lift up to 30 pounds. Ability to perform venipuncture and other clinical procedures. Ability to respond appropriately during behavioral health crises. Ability to operate standard clinical equipment. Ability to work in outpatient clinics, community settings, hospitals, shelters, and patients' homes when assigned. Performance Standards Performance will be evaluated based upon: Compliance with Alabama Medicaid Chapter 105. Compliance with CCBHC Certification Criteria. Timeliness of documentation. Quality of care coordination. Patient satisfaction. Accuracy of medical documentation. Participation in interdisciplinary care. Compliance with quality improvement initiatives. Adherence to organizational policies and ethical standards . Qualifications Minimum Qualifications : Current Certified Medical Assistant (CMA) certification from an accredited certifying body. Current CPR certification preferred or to be obtained within 1 month Valid Alabama driver’s license with acceptable driving record Ability to travel throughout the service area. One year of medical office, primary care, behavioral health, or integrated healthcare experience preferred Within six (6) months of employment, the employee will demonstrate competency in: Serious Mental Illness (SMI) Substance Use Disorders (SUD) Co-occurring Disorders Integrated Behavioral Health Trauma-Informed Care Recovery-Oriented Care Motivational Interviewing Infection Prevention Medical Terminology Psychotropic Medications Medication Side Effect Recognition Suicide Prevention Crisis Intervention Cultural and Linguistic Competency HIPAA Alabama Medicaid Chapter 105 requirements CCBHC Certification Criteria