Claims Specialist

Your role at Samsonite: The Claims Specialist is r esponsible for the accurate and timely processing of customer credit and debit memos resulting from approved deductions, claims, chargebacks, and invoices for credit across all Samsonite North America brands, business units, and accounts. This role prepares and maintains deduction reporting, monitors outstanding items, and works cross-functionally and with customers to expedite resolution and disposition of open deductions and chargebacks. Essential Functions: Process approved customer claims and post credit memos in SAP across all businesses, ensuring accurate application to sales allowances, advertising, and miscellaneous expense accounts. Internal liaison with sales, customer service, credit and accounting teams relative to ensuring claims are validated and properly posted Summarize and report monthly credits processed for statistical analysis Receive customer credit requests: review, research and assign proper reasons codes, material numbers and ensure evidence suffices to support approved credits within authorization matrix. Receive customer charge backs from functional areas through Docuware and manual submittals, review and research transactions for timely preparation of concise and accurate charge back invoices to customers to expedite resolution. Liaise with customers via timely document mailings &/or emails and portal integration As appropriate, interface with credit and collections team to escalate resolution We're excited if you have: Minimum 3 yrs directly related A/R or credit experience; collections Intermediate excel, with VLOOKUPs and pivot tables competence; Microsoft office competency including Outlook High competence with verbal and written communication for direct contact with customers and multiple internal departments Ability to distill and analyze large amounts of data Strong attention to detail and data entry into appropriate systems for tracking and reporting Positive attitude; team player Preferred Skills and Industry Experience: CPG [consumer products] experience Min. associate’s degree in accounting ERP system experience [SAP preferred] Docuware software