Client Service Representative - Remote

About UsWe proudly partner with labor unions, credit unions, associations, and their members across Canada, providing families with the permanent benefits they rely on. For decades, our mission has been to protect working families and children, ensuring they have the support and security they deserve. We are now expanding our team and seeking motivated individuals who want to build meaningful careers while making a real impact.The OpportunityWe are looking for entry-level representatives to connect with members, explain their permanent benefit options, and provide ongoing service and support. This position is ideal for individuals who value teamwork, communication, and professional growth, and who want to thrive in a flexible, supportive environment.Key ResponsibilitiesEngage with members virtually through Zoom and phone calls to explain benefit programsCollaborate with team members to meet shared goals and performance standardsAnswer questions, address concerns, and provide consistent follow-up serviceAccurately complete documentation and maintain client records to company standardsParticipate in team meetings and contribute ideas to improve processes and client experiencesRequirementsLegally eligible to work in the United StatesHigh school diploma or equivalent (post-secondary education is an asset)Previous experience in customer service, sales, or team collaboration is an advantage but not requiredProficiency with Zoom and online platforms, with strong attention to detail and accuracyExcellent listening skills and the ability to communicate effectively both verbally and in writingPreferred QualificationsTeam-oriented mindset with strong collaboration skillsAbility to adapt quickly in changing environmentsStrong organizational skills and accountabilityConfidence using virtual tools and platforms to engage with clientsWhy Join Us?Comprehensive benefits package including dental, prescription coverage, travel insurance, and death benefitRemote-first work environment with the flexibility to design your own schedulePerformance-based incentives including bonuses and all-expenses-paid trips to destinations such as Cancun, the Bahamas, and Las VegasCareer advancement opportunities with in-depth training, leadership development, and rapid growth potentialSupportive team culture where every member is valued and empowered to succeed