Client Service Representative/Veterinary Assistant

Court Square Animal Hospital | Long Island City, NY Are you passionate about animals and enjoy helping the people who love them? Court Square Animal Hospital in Long Island City, NY, is seeking a friendly, compassionate, and dependable Veterinary Assistant / Client Service Representative (CSR) to join our growing veterinary team! In this exciting hybrid role, you'll have the opportunity to combine hands-on veterinary patient care with exceptional client service , supporting both our medical team and the pet owners who trust us with their animals' health. As part of the West Hills Animal Hospital Family of Practices , you'll work alongside experienced veterinary professionals in a collaborative, fast-paced environment that values teamwork, professional development, and high-quality patient care. If you're looking to expand your veterinary skills, enjoy working with animals and people, and thrive in a role where no two days are the same, we'd love to hear from you! Your day-to-day responsibilities will include: Veterinary Assistant & Patient Care Assist veterinarians and veterinary technicians with patient handling, restraint, examinations, and treatments . Provide compassionate care and monitoring for hospitalized and in-house patients under the direction of the veterinary medical team. Assist with preparing exam rooms, treatment areas, and medical supplies for appointments and procedures. Fill and prepare prescriptions as directed by veterinarians and licensed veterinary technicians. Support the medical team with daily clinical tasks, patient care responsibilities, and hospital projects. Observe patient behavior and communicate any concerns or changes to the veterinary team. Follow established hospital protocols for patient safety, sanitation, and infection prevention . Client Relations & Communication Greet clients and their pets with a warm, compassionate, and professional approach. Answer incoming phone calls, respond to emails, and provide exceptional veterinary customer service . Serve as a liaison between clients, veterinarians, veterinary technicians, and other hospital staff. Respond to client questions, relay accurate messages, and communicate important information to the appropriate team members. Help create a welcoming and supportive experience for clients throughout their visits. Appointment Scheduling & Front Desk Support Schedule and coordinate veterinary appointments, wellness visits, follow-ups, and procedures . Manage patient check-in and check-out while ensuring accurate client and patient information. Maintain organized, accurate, and up-to-date veterinary medical records in the hospital's practice management system. Assist with processing payments and completing administrative tasks as needed. Support efficient patient flow and communication between the reception and clinical teams. Veterinary Hospital & Team Support Maintain a clean, organized, and welcoming veterinary reception area, exam rooms, and treatment spaces . Assist with laundry, cleaning, sanitizing equipment, restocking supplies, and general hospital upkeep. Collaborate closely with veterinarians, veterinary technicians, assistants, and client service representatives to ensure efficient daily operations. Transition between front desk responsibilities and clinical support based on hospital needs. Contribute to a positive, supportive, and team-oriented work environment. Skills Knowledge and Expertise Skills & Qualifications Previous experience as a veterinary assistant, veterinary receptionist, veterinary client service representative, or animal hospital assistant strongly preferred. Minimum of 1 year of experience in a veterinary hospital or clinical setting strongly preferred. Strong verbal and written communication skills with a friendly, professional, and compassionate approach. Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced veterinary environment. Comfortable working directly with animals and interacting with pet owners. Basic understanding of veterinary terminology, animal behavior, and safe patient handling preferred. Strong attention to detail when maintaining patient records, scheduling appointments, and handling administrative responsibilities. Ability to work collaboratively with both the medical and client service teams. Willingness to learn new skills and take on a variety of clinical and administrative responsibilities. Dependable, adaptable, and committed to providing excellent patient care and customer service. Education & Physical Requirements High school diploma or GED required. Ability to safely lift and assist with animals or equipment weighing up to 50 lbs. Ability to stand, walk, bend, and move for extended periods throughout the workday. Comfortable working in a veterinary hospital environment with exposure to animals, cleaning products, and potential infectious diseases. Ability to perform both clinical and administrative responsibilities as hospital needs change. Benefits Competitive Compensation – $18.00–$22.00/hour , based on experience, skills, and qualifications. Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. Generous Paid Time Off – Recharge with paid vacation and personal days. 401(k) with Company Match – Invest in your future with our retirement savings plan.