Client Service Representative - Work From Home

About UsFor more than 70 years, we’ve proudly partnered with labor unions, credit unions, and professional associations across North America to provide reliable permanent benefits. Our mission is simple: protect working families by giving them security, stability, and peace of mind. As we continue to grow, we’re looking for driven individuals who want more than just a paycheck — people who are motivated by purpose, personal growth, and the opportunity to make a real difference.Position OverviewWe’re seeking entry-level representatives to serve as the first point of contact for members. In this role, you’ll explain benefit options, answer questions, and ensure families feel supported and confident in their coverage. It’s a great opportunity for individuals who thrive in people-focused work, enjoy collaborating in team environments, and want to build a meaningful career with lasting impact.Key ResponsibilitiesConduct virtual consultations with members via Zoom or phone to review benefits programsProvide clear explanations, resolve concerns, and build long-term client trustMaintain accurate records and complete all required documentationCollaborate with team members to achieve performance goalsShare ideas and feedback to improve processes and enhance client experienceQualificationsLegally eligible to work in the United StatesHigh school diploma or equivalent (post-secondary education an asset)Previous experience in customer service, sales, or teamwork-based roles preferred but not requiredComfortable with technology, including Zoom and digital record systemsStrong verbal and written communication skillsSkills That Will Help You SucceedCollaborative, team-player mindsetAdaptable and able to thrive in new or challenging situationsOrganized, dependable, and self-motivatedConfident when engaging with clients in a virtual environmentWhat We OfferComprehensive benefits package — health, dental, prescription coverage, life insurance, and travel protectionRemote-first flexibility — design a work schedule that fits your lifestyleRecognition & rewards — performance-based bonuses and all-expenses-paid company trips (past destinations include Cancun, the Bahamas, and Las Vegas)Career development — structured training, mentorship, and clear paths to advancementSupportive culture — be part of a team where your contributions are valued and your growth is celebrated