Client Service Representative - Work From Home

About UsFor over 70 years, we’ve partnered with labor unions, credit unions, and professional associations across North America to provide dependable permanent benefits. Our mission is straightforward: safeguard working families by offering them security, stability, and support. As our organization expands, we’re searching for individuals who want more than a paycheck — people who are motivated by purpose and growth.Position OverviewWe’re hiring entry-level representatives to serve as the first point of contact for members. You’ll explain benefit options, answer questions, and ensure families feel confident about their coverage. This role is ideal for those who enjoy people-focused work, thrive in team environments, and are eager to grow in a career that has real impact.Key ResponsibilitiesConduct virtual consultations with members (Zoom/phone) to review benefit programsCollaborate with teammates to meet performance goalsProvide clear answers, resolve concerns, and build long-term client trustMaintain accurate records and complete required documentationShare feedback and ideas to improve processes and enhance client experiencesQualificationsEligible to work in the United StatesHigh school diploma or equivalent (post-secondary education an asset)Previous experience in customer service, sales, or teamwork-driven roles preferred but not requiredStrong comfort with technology (Zoom, online tools, digital records)Excellent communication skills — both verbal and writtenAdditional Skills That Help You SucceedStrong collaboration and team-player mindsetAbility to adapt quickly to new situations and challengesOrganized, reliable, and self-motivatedConfidence when interacting with clients in a virtual environmentWhat We OfferComprehensive benefits package: health, dental, prescription coverage, life insurance, and travel protectionRemote-first flexibility: create a work schedule that fits your lifeRecognition & rewards: performance bonuses and company-paid trips (e.g., Cancun, Bahamas, Las Vegas)Career development: structured training, mentorship, and promotion pathwaysSupportive culture: a workplace where you’re valued, celebrated, and positioned to succee