Clinical Center Associate II

Title: Clinical Center Associate II Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Diagnostic Radiology Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America) Summary: About the Role At Roswell Park Comprehensive Cancer Center, every role contributes to creating a positive experience for patients and families during some of the most important moments of their lives. As a Clinical Center Associate, you will be a key part of the care team, helping keep daily operations running smoothly while providing a warm and welcoming experience for patients, visitors, and staff. The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package. This role is ideal for someone who enjoys helping others, staying organized, and working in a fast-paced healthcare environment. Your attention to detail and commitment to excellent service will help ensure patients receive the support they need from the moment they arrive. What You'll Do In this role, you'll provide essential administrative and patient support for an inpatient or outpatient care center, including: Greeting and assisting patients, visitors, and families with professionalism and compassion Answering phones, responding to routine questions, and directing calls appropriately Coordinating and maintaining clinic schedules to support efficient patient care Recording and transcribing physician orders accurately Assisting with patient check-in and the co-pay collection process Maintaining accurate records and supporting day-to-day clerical activities Protecting patient privacy and handling confidential information with care Collaborating with providers and team members to support smooth clinic operations Contributing to a positive, patient-focused environment every day What You'll Bring You may be a great fit for this role if you are: Friendly, compassionate, and customer-focused Organized and able to manage multiple priorities Comfortable working with schedules, phone systems, and administrative tasks Detail-oriented and committed to accuracy A strong communicator who enjoys working with people Dependable and able to work effectively as part of a team Committed to maintaining confidentiality and professionalism Interested in building a career in healthcare and supporting patient experiences Previous administrative, customer service, or healthcare experience is helpful, but most importantly, we're looking for someone who enjoys helping others and takes pride in providing excellent service. Why You'll Love Working Here At Roswell Park, you'll join a nationally recognized cancer center where every employee plays a meaningful role in advancing patient care, research, and innovation. Whether you're interacting directly with patients or supporting operations behind the scenes, your work makes a difference. What makes Roswell Park special: Meaningful work – Help create a positive experience for patients and families every day. Supportive culture – Work alongside colleagues who value teamwork, compassion, integrity, and respect. [roswellpark.org], [linkedin.com] Opportunities to grow – Build new skills and expand your career within a leading healthcare organization. A place where you belong – Join a team where employees are heard, respected, and valued. Purpose-driven mission – Be part of an organization dedicated to eliminating cancer's grip on humanity through compassionate care, research, and innovation. If you're looking for a role where you can stay organized, help others, and be part of a team that truly makes an impact, we'd love to hear from you. Qualifications: Required Education and Experience 1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park). NOTE: Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices. Preferred Qualifications The ideal candidate will have prior experience scheduling in a Radiology setting, preferably with exposure to complex scheduling Equal Employment Opportunity Statement Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law. Reasonable Accommodation Request RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information. Our Core Values RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect. Historical Compensation Information Statement Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .