CoE Manager, GCM (Global Customer Management)

Číslo pracovní pozice: 130192 Pracovní úvazek: Full Time CoE Manager, GCM (Global Customer Management) Location: Flexible within DSV locations (Global Role) Department: Global Customer Management (GCM) Reporting to: GCM Head Management Level: L5 Drive Global Excellence Across Our Strategic Customer Programs Are you passionate about transforming operations, driving continuous improvement, and building strong relationships with global stakeholders? We are looking for a Center of Excellence (CoE) Manager to join our Global Customer Management team. In this role, you will act as a strategic partner across global, regional, and local teams, supporting the development and execution of CoE programs that enhance performance, standardization, and customer value. You will play a key role in shaping future operational excellence initiatives and ensuring alignment between customer expectations and DSV's global strategy. Key Responsibilities Lead and manage GCM Center of Excellence activities across global customer programs. Drive the development, implementation, and continuous improvement of standardized processes, tools, and best practices. Collaborate with stakeholders across Operations, Quality, Safety, Security, Sustainability, IT, Innovation, Training, and Operational Excellence functions. Support and co-lead change management initiatives aligned with customer strategies and business objectives. Develop communication strategies that promote program objectives and organizational priorities. Build strong relationships with internal and external stakeholders and act as a senior customer-facing representative at global level. Contribute to strategic planning, roadmap development, and deployment of global initiatives. Monitor program performance through KPI management, audits, and governance frameworks. Identify opportunities for continuous improvement and drive implementation of best-known methods and operational excellence initiatives. Proactively manage risks, resolve issues, and ensure successful delivery of business objectives. What We Are Looking For Experience & Education Minimum 7 years of experience within Contract Logistics, Supply Chain, or related industries. Proven end-to-end experience across strategy, operations, sales, consulting, and supply chain management. Strong understanding of customer account management and business operations. Bachelor's degree in Business, Supply Chain, Logistics, or a related field. Master's degree is considered an advantage. Experience within a 3PL environment is preferred. Skills & Competencies Fluent English, both written and spoken. Additional language skills are an advantage. Excellent communication, presentation, and stakeholder management skills. Strong ability to influence and collaborate across functions, regions, and organizational levels. Strategic thinker with a hands-on approach to execution. Strong change management and continuous improvement mindset. Ability to work independently in a dynamic, fast-paced international environment. Program and project management expertise with strong organizational and prioritization skills. Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word. Strong analytical capabilities and data-driven decision-making approach. Why Join DSV? Joining DSV means becoming part of one of the world's leading transport and logistics companies. You will have the opportunity to work with global customers, influence strategic programs, and collaborate with colleagues across multiple regions while driving impactful business improvements. Benefits and employment conditions will be aligned with local country policies and employment practices. DSV – Global transport and logistics Co vás pohání? Ve společnosti DSV nepřepravujeme jen zboží. Posouváme kariéry, ambice a příležitosti. S téměř 150 000 kolegy ve více než 90 zemích světa jsme globálním lídrem v dopravě a logistice. Právě naši lidé každý den uvádějí naše služby a řešení do života. Od provozních pozic v první linii až po podpůrné a odborné funkce, každá role přispívá k tomu, aby dodavatelské řetězce fungovaly a společnosti mohly prosperovat. U nás dostanete důvěru převzít odpovědnost, realizovat své nápady a přijímat rozhodnutí, která mají skutečný dopad. Je to místo, kde se lidé, kariéry i myšlenky neustále posouvají vpřed. Zakládáme si na transparentní komunikaci a spolupráci. Úspěchu dosahujeme společně tím, že se vzájemně podporujeme, inspirujeme a jako tým přinášíme výsledky. Start here. Go anywhere To je náš příslib pohybu vpřed. Příslib, že vaše práce má smysl, váš přínos je důležitý a vaše kariéra se může rozvíjet tak daleko, jak vás povedou vaše ambice. Pokud chcete mít skutečný dopad, rozvíjet svou kariéru a být součástí něčeho většího, DSV je tím správným místem pro vás. Navštivte dsv.com a sledujte nás na LinkedInu , Instagramu a Facebooku . #StartHereGoAnywhere #LifeAtDSV