Commissions Officer - Brisbane

About the role:This role plays a critical part in supporting the business objectives of delivering highquality service to our customers (Broker & Referral Partners). This is achieved throughthe accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.Key responsibilities:1. Data entry to operating platforms & payment system:Daily upload & manipulation of commission payment files from LendersDaily matching of Lender data to Broker data via the Broker customer relationship management system & operating platformsWeekly import to commission payment system of dataReconciliation of export from commission payment system2. Commission cash reconciliation:Daily entry & monitoring of Lender depositsReconciliation of Lender deposits to commission filesCorrect allocation to account receivable journals3. Support of Broker & Referrer requirements:Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standardsLiaising with Lender partners in relation to their policies and customer payment inquiryProcessing of adjustments upon Broker & Referrer inquiry4. Knowledge of Panel Lender Schedule:Moderate level of understanding of Lender payment policyTo succeed in this role you will bring with you:2 yrs Customer Service experienceWorking with customer relationship management systemsAccounts receivable exposure is preferred but not mandatoryBasic understanding of lending practices is desirableAble to work in a shared open environmentPositive outlookOrganised, analytical and principledResilient to changeAble to multitaskAbility to “think outside the square”Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.Enjoy following processes and a structured environmentAbility to challenge existing ways we do things and looks for opportunities to improveEnjoys engaging and collaborating with others and is conscientiousMicrosoft Office suite of programs, particularly excelExposure to Google Chrome for email and document management an advantageAccurate data entry while maintaining a sense of urgencyBeing accountable for your own results and the timely performance of tasks within the scope of the positionInitiative to work autonomously and to request additional tasksRequirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & ReferrersAbility to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectationsWorking in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systemsIn addition communication with customers and other teams in the business by phone & email is a critical part of the roleManaging tasks and work to team prioritiesUnderstand how individual tasks impact team goals and outputs