Compliance Officer

Guiding the future of NSW education Position details Clerk Grade 3/4 Temporary opportunity up to May 2027 Salary: $87,199 to $95,482 p.a. plus employer’s contribution to superannuation and leave loading Close to Wynyard station & hybrid work arrangements available Contact for enquiries: Chelsea Lendon via chelsea.lendon@nesa.nsw.edu.au About us At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do. About the role Join NESA's Professional Conduct Unit and play an important role in supporting the integrity of the teaching profession in NSW. As a Compliance Officer, you will provide administrative and customer-focused support services that contribute to the effective operation of compliance and professional conduct processes. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing competing priorities, and providing high-quality support to a diverse range of stakeholders. Working as part of a collaborative team, you will help ensure accurate record keeping, respond to stakeholder enquiries, and support processes that contribute to public confidence in the teaching profession across NSW. On a day-to-day basis you will be responsible for: Providing administrative and operational support to facilitate the effective delivery of compliance and professional conduct functions. Preparing, reviewing and maintaining documentation, records, correspondence and information to support decision-making and information flow. Responding to enquiries from teachers and other stakeholders, providing accurate information and escalating matters where required. Maintaining accurate records and databases in line with organisational policies, procedures and information management requirements. Providing advice and support to teachers and stakeholders regarding NESA's Working With Children Check verification processes. Managing multiple pieces of work simultaneously while maintaining accuracy, confidentiality and attention to detail. Working collaboratively with team members and stakeholders to achieve business outcomes and deliver quality customer service. Our ideal candidate will have: Experience providing high-quality administrative, records management and customer service support in a busy, fast-paced environment. Demonstrated ability to manage competing priorities, meet deadlines and maintain a high level of accuracy and attention to detail. Strong written and verbal communication skills, with the ability to explain information clearly and professionally to a range of stakeholders. Experience responding to enquiries, resolving issues and providing customer-focused solutions while maintaining professionalism and confidentiality. Well-developed organisational skills and the ability to effectively use technology, databases, recordkeeping systems and Microsoft Office applications. The ability to interpret and apply policies, procedures and business processes to support operational outcomes. A commitment to integrity, professionalism and quality service delivery. Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role . It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant. We invite you to download the role description for additional information on the position. At NESA you will benefit from: An organisation where your contribution has a big impact. An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices. Flexible working arrangements and generous leave entitlements. Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations. Salary packaging options. Working in a purpose driven and ethical organisation with committed colleagues. Ready to join us? Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for Recruitment and myWorkZone for Payroll, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process, follow this guide . For all other candidates: Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately): Provide an example of a situation where you were managing a high volume of sensitive enquiries or administrative tasks with competing priorities. How did you ensure timely, accurate and customer-focused service while maintaining confidentiality and compliance requirements? Compliance and regulatory environments often require balancing customer service with strict policy and procedural requirements. Tell us about a time when you needed to explain a decision, process or requirement that was not the outcome a stakeholder was seeking. How did you handle the conversation and maintain a professional relationship? Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and/or workplace, please reach out to recruitment@nesa.nsw.edu.au Close date: Wednesday 4 November at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. #S/DNI Important information NESA’s Statement of Commitment to Child Safety All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community . Visa sponsorship is not available for this position . For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles