Configuration Manager

BT-350 - Configuration ManagerSkill Level: ExpertHerndon, VA (fully on-site, no remote option)**Please do NOT apply if you do not have an active Poly clearance. Those without a Poly will not be considered.**Required Skills: Demonstrated knowledge of DEVOPS tools such as Jenkins and GithubDemonstrated experience with JiraDemonstrated experience with ConfluenceDemonstrated experience providing technical support for integration and deployment of applications into a cloud production environmentDemonstrated experience with the installation and maintenance of COTS IT productsDemonstrated experience automating configuration and provisioning of cloud resourcesWork Requirements:Perform all Operations and Maintenance support to the client portfolio. These O&M activities may include maintaining system descriptions and specifications, technical SLA compliance, system administration, compliance management routine operations, database administration, knowledge management, configuration management, systems engineering and architecture, deployment support, monitoring and metrics, bug fixes, change request and auditing. This support includes but is not limited to: Implementing and monitoring the cloud-based environment for applications to optimize cost, performance, and security; Troubleshooting applications issues; Pre-deployment communication and coordination with users and partners; Interaction between other Contractors and this effort in performing Operations activities; Providing ad hoc and recurring operations metrics; Providing desk side assistance as well as e-mail assistance on solving users' day-to-day issuesEnsure the interoperability of current and future operating systems and software releases for all supported applicationsBe responsible for managing all incidents of application outages, degraded performance, and reported problems in application functions and/or provided servicesSupport a Configuration Change Management process for the systems and applications in the client's portfolioCapture baseline change requests for the systems, software and services in the SLA and submit it to the client for inclusion in the appropriate governance process for adjudicationMaintain configuration control of each software delivery. Each delivery shall be baselined at the time of delivery and shall be approved by the clientEnsure version control is properly maintained on all documentation and software baselinesAdherence to the client's release management process to include the creation of release plans for all software deployments to include release notes, testing results and back-out plans, which shall be approved by the client before implementation