Consultant - T&T & OpN Quality & Risk Management Operations

Job Type: Permanent/Temporary Contract Work Model: Hybrid Reference code: 135286 Primary Location: Toronto, ON All Available Locations: Toronto, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching -- Shape how quality and risk are delivered across T&T and OpN — driving smarter processes, sharper insights, and better outcomes for our engagements. We currently have two opportunities available: one 12-month contract role and one permanent full-time role. What will your typical day look like? In this role, your day will be a blend of analysis, collaboration, and continuous improvement. You’ll support quality and risk initiatives across the Technology & Transformation and Operate practices by helping develop and maintain tools, processes, dashboards, and reports that enable leaders to monitor performance and proactively manage risk across the engagement lifecycle. You’ll work closely with stakeholders to track progress against quality plans, contribute to process improvement initiatives, and support national communications and training that promote consistent delivery excellence. You’ll also collaborate with cross‑functional teams to coordinate projects, support planning and execution, and ensure key milestones and deliverables are met. This includes managing intake requests, coordinating with offshore resources, and contributing to special initiatives that advance the Service Excellence agenda. Each day offers exposure to different parts of the business, opportunities to build strong relationships, and hands‑on experience strengthening how quality and risk management is embedded across engagements. About the team Quality & Risk Management supports the Technology & Transformation and Operate practice to provide advisory and management support services across various stages of the engagement lifecycle from sales to operate, promoting quality and risk standards including project delivery methods and tools to achieve delivery excellence. Enough about us, let’s talk about you You are someone with these required skills: Support the development and improvement of quality and risk programs, tools, and processes for leaders and practitioners Identify and implement process optimization, automation, and technology-enabled solutions that improve efficiency and user experience Advise leaders and engage stakeholders on quality and risk processes and expectations Maintain dashboards, reports, and the QRM Quality Plan to track Service Excellence performance, compliance, and risk Provide timely insights, updates, and follow-up support to leaders and stakeholders Coordinate intake, onboarding, approvals, compliance monitoring, documentation, action tracking, and stakeholder follow-up Manage shared intake channels and route requests appropriately Coordinate cross-functional and offshore resources to align priorities and deliver against milestones Advance the Service Excellence strategic agenda through special projects and streamlined processes that improve the business experience It would be great for you to have some of these nice to have’s as well: Organized, quality-focused, and able to prioritize effectively in a fast-paced, ambiguous environment Strong analytical ability, attention to detail, business acumen, and stakeholder skills Experience or interest in reporting, dashboards, data analysis, automation, project coordination, or training is an asset Total Rewards The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure. Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. The next step is yours At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.