Consulting Director, Concierge and Longevity Program Development

Summary The Woodlands, Texas Department: Baylor Medicine – Concierge Healthcare Reports to: Senior Advisor, Clinical Operations & Strategic Initiatives. Clinic COO Provides onsite operational and strategic leadership for the Woodlands Concierge Healthcare practice. Accountable for stabilizing clinic operations, strengthening employee engagement and member experience, and advancing specialty partnerships and differentiated clinical programs. Works with physician leadership to position the practice as a destination for personalized care, executive health, healthy aging and performance optimization. Job Duties Operational Leadership and Accountability Direct daily clinic operations, staffing, scheduling, workflows and service delivery. Clarify reporting relationships, decision rights, standards and individual performance expectations. Resolve access, service and efficiency barriers; implement standard operating procedures and maintain visible onsite leadership. Employee Engagement and Team Stabilization Rebuild trust through transparent communication, equitable treatment and reliable follow-through. Conduct individual staff check-ins and regular team meetings; address concerns with Human Resources. Promote a respectful, psychologically safe and accountable workplace. Member Experience and Retention Oversee member onboarding, renewal outreach, service recovery and escalation processes. Set expectations for timely communication, appointment coordination and proactive care planning. Identify at-risk members and coordinate individualized retention and service-recovery plans. Specialty Integration and Onsite Services Establish onsite service partnerships with Dermatology and Urology, including schedules, space, referral and follow-up workflows. Evaluate future opportunities with Cardiology, Sports Medicine/Orthopedics, Endocrinology and Women’s Health based on demand and capacity. Monitor specialty access, utilization, member satisfaction and contribution to practice performance. Prehabilitation, Sports Performance and Healthy Aging Partner with registered dietitians, exercise physiologists, Sports Medicine and rehabilitation specialists to develop integrated programs. Design prehabilitation pathways addressing nutrition, strength, conditioning and functional readiness before elective procedures. Develop sports performance, injury prevention, return-to-activity and healthy aging offerings emphasizing mobility, balance and metabolic health. Prepare clinical scope, staffing, pricing, implementation and financial feasibility proposals for approval. Job Duties - Continued Executive Health and 360 Expansion Integrate Concierge Healthcare with Executive Health/360 evaluations, specialty consultations and preventive assessments. Improve coordinated scheduling, results communication and follow-up. Support employer-sponsored offerings and appropriate opportunities to introduce participants to Concierge membership. Care Navigation and Physician Partnership Partner with the Medical Director on operational support for clinical priorities. Develop physician–nurse–care navigation responsibilities and closed-loop referral, follow-up and transition processes. Coordinate with Baylor Medicine subspecialties and other health system partners; define urgent escalation pathways. Financial Performance and Business Development Review membership census, renewals, attrition, staffing costs and operating performance monthly. Develop growth opportunities through specialty services, wellness programs and community/employer relationships. Work with Finance and physician leaders to evaluate program economics, capacity and sustainable resource requirements. Process Improvement and Transition Document priority workflows, escalation pathways, performance reporting and corrective actions. Recommend a sustainable permanent leadership model and provide transition documentation. Minimum Qualifications Medical degree. Preferred: advanced degree; concierge or longevity health experience; specialty integration, program launch, membership-based practice or business development experience. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.