Controller

Salary £48,555.36 per annum rising to £54,294.56 per annum on the anniversary of your third year in the role Supervising our services 24/7, 364 days a year you’ll make sure that our services perform to the expectations of our customers, including Josie waiting at the bus stop and Frank working in the Contracts Tendering department at Transport for London. Reporting to the Performance Manager, you will be required to work at our control suite at Lea Interchange, as well as on the road across our entire Stagecoach London operating area. You will be responsible for: · Ensuring that the Company’s routes meet and, where possible, exceed the standards specified in the Quality Service Indicators (QSI). Bringing any shortfall and potential solutions to the attention of the appropriate Performance Manager, their deputy and the Area Network Controller (iBus). · Minimising potential lost mileage, using all appropriate actions and techniques. Advising the appropriate manager of potential lost mileage as soon as it becomes a possibility. · Accurately compiling lost mileage data required by the Company and TfL, any omissions and errors to be brought to the attention of the Performance Manager or their deputy. · Liaising with Managers, Garage Supervisors and Engineering staff on all aspects of day to day operation of the Company’s routes, ensuring that Garages, Head Office Communications Lead and the Network Management Control Centre (NMCC) are notified promptly of any road closures, diversions etc. You don’t need to be a controlling type of individual, but ideally you’d be flexible, have sound interpersonal skills including communication, be able to influence and motivate others. Previous proven experience in a Bus Service Control Room environment or as a Bus Regulator/Acting Regulator is essential. So ideally you will already be working in this field. Possession of a PCV Licence is also a requirement. If not already held, you may be required to attend and successfully pass the appropriate internal training course and obtain an industry related qualification if requested to do so. You will work shifts working any 5 over 7 days, with rostered rest days. Shift times are between 0500 – midnight and some night working may be required on occasions. Applicants may be required to take a test as part of the selection process. Please clearly state as part of your application if you may require any reasonable adjustments in relation to any part of our selection process and additionally please include any dates you are not available. Aside from the reward of helping us to deliver on these business improvements, there’s plenty more we can offer: · Great benefits including a competitive salary of £48,555.36 per annum rising to £54,294.56 per annum on the anniversary of your third year in the role; these salaries reflect the need for unsocial hours, weekend and some night working. You will also benefit from a company pension scheme, free financial education and affordable loans, and a range of money-saving opportunities including discounts on holidays and retail brands, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions. · Free travel for you and a household member on TfL bus and rail services (this is a non-contractual benefit) and outside London there is free travel for you and a companion on Stagecoach buses across the UK. · UK-wide opportunities, career development and secondment opportunities to work elsewhere in our UK business. if you’re happy working in facilities then that’s fine by us…but if you do want to progress, we’ll support you every step of the way. You will be given exposure to work which will develop your skills and experience to allow you to progress your career further. · An employee assistance programme to support health and wellbeing through a confidential service available 24 hours a day, which provides specialist guidance and assistance on a range of personal and work-related issues, from dealing with stress and anxiety to managing financial, marital or legal issues. · A great working environment with loads of opportunity to make new friends from a bunch of great colleagues and employee networks building inclusive environments for women, veterans, carers, multicultural and LGBTQ+ colleagues. We are proud to advocate and collaborate with our corporate charity, as well as several community engagement projects – in addition to proudly promoting an array of health, wellbeing and family initiatives. If this sounds like the job for you, then click apply now! NB Regulators who recently applied for this role should NOT reapply. We look forward to hearing from you! Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age. Location: Lea Interchange Bus Company Ltd 151 Ruckholt Road London E10 5PB