Credit Controller

Credit Controller Arbtech Who we are We are Arbtech – the UK’s fastest-growing and number-one ecological and arboricultural consultancy. After an incredible period of growth, we’re expanding our finance team and looking for someone who wants to be part of our mission to balance nature and progress. If that sounds like you, join us as a Credit Control Administrator at our head office on the outskirts of Chester, near Broughton Business Park. Part of the Celnor Group Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment. While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth. Job details This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Credit Controller, you will be responsible for working with clients to get the invoices paid, working closely with colleagues across the business to ensure high standards of delivery, compliance and continuous improvement. This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership, solving problems and making a tangible impact. What you will do Contacting “early debt” clients – i.e. those with relatively recent outstanding payments – via phone and email to chase payment Addressing issues and queries that may be leading to late payment, escalating to the Debt Lead where necessary Meticulously documenting all communications and ensuring related admin is complete Supporting the wider team during busy periods Carrying out other administrative duties as required Work collaboratively with internal teams and stakeholders Contribute to continuous improvement, compliance and quality standards Who you are You are an experienced and motivated professional who brings a practical, solutions-focused mindset. You will ideally have: High levels of motivated and be passionate about your work Exceptional spoken and written English skills; particularly strong phone communication skills which you are eager to use Can work efficiently under pressure and meet deadlines in a fast-paced environment Be proficient in Microsoft Office, including Word, Excel, and Outlook Can handle payments and sensitive information with care and confidentiality Work well as part of a team and can build strong relationships with internal departments Prior credit control experience is required.