Credit Controller

It's fun to work in a company where people truly BELIEVE in what they're doing! WHAT YOU WILL DO Manage allocated customer accounts and ensure collections are performed in line with payment terms and company targets. ​ Follow up on overdue accounts through calls, emails, and customer engagement to minimize outstanding debt and improve cash flow. ​ Perform account reconciliations and resolve customer queries, disputes, and claims within agreed timelines. ​ Prepare and distribute customer statements, remittances, and aging reports. ​ Accurately process and allocate customer payments, credit notes, debit notes, and settlements. ​ Investigate short payments, deductions, pricing claims, and unauthorized claims and ensure timely resolution. ​ Escalate high-risk, long overdue, or unresolved accounts to the Debtors Supervisor or Credit Management team. ​ Ensure compliance with company policies, SOPs, governance controls, and Delegation of Authority (DoA). ​ Liaise with sales teams, customer managers, finance teams, and external customers to resolve account and payment issues. ​ Monitor customer accounts and identify potential credit risks or collection concerns. ​ Assist with audit requirements by providing supporting documentation and reconciliations. ​ Maintain professional and effective customer relationships to support collections and service delivery. ​ Support continuous improvement initiatives and process efficiencies within Accounts Receivable. ​ Achieve individual KPIs relating to collections, overdue balances, query resolution turnaround times, and cash allocations. ​ WHAT YOU’LL BRING TO THE TABLE Key attributes and competencies ​ Grade 12 studying towards a credit management diploma or equivalent​ Strong Communication skills​ Relationship Management skills​ Administrative background​ ​ Experience ​ 3 years in FMCG environment as a Credit Controller​ In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.