Credit Management Executive (AR Receipting)

Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is a communications technology group connecting people and businesses through innovation and digital services. We are looking for a Credit Management Executive (AR Receipting) to ensure customer payments are accurately recorded in Singtel systems and to support a positive payment experience. Working within Credit Management and Collections, you will handle end-to-end receipting, refunds and GIRO administration, maintain audit-ready records and respond to payment-related enquiries in line with established policies. Make an Impact by: 1. Accounts Receivable Receipting • Manage end-to-end receipting activities for the Singtel Group, including payment monitoring, reconciliation and rectification. • Ensure customer payments are accurately and promptly reflected in relevant Singtel systems. • Support the administration and reconciliation of collection vendor commissions. 2. Refund Processing & Administration • Support end-to-end refund activities, including assessing requests, raising refund cases and preparing supporting documentation. • Check refund information for completeness and compliance with established procedures. • Refer exceptional cases and requests outside standard guidelines to the Manager for review and approval. 3. GIRO & Customer Payment Support • Process GIRO-related activities, including reviewing forms and issuing rejection letters where required. • Provide clear information to customers on available payment methods and channels. • Handle payment-related queries professionally and support a positive customer experience. 4. Audit, Reconciliation & Compliance • Prepare and submit audit schedules and supporting information for Singtel Group activities. • Maintain accurate records and ensure receipting, refund and GIRO processes comply with relevant policies and audit requirements. • Identify discrepancies and follow through on necessary corrections and escalations. 5. Operational Coordination & Mailbox Management • Manage designated shared mailboxes and respond to receipting-related requests and enquiries. • Coordinate with relevant internal teams to resolve outstanding payment, refund and GIRO matters. • Support operational coverage on Kuala Lumpur public holidays when required by business needs and applicable scheduling arrangements. Skills for Success • Degree qualification, as specified in the role requirements. • At least 2 years of experience in accounts receivable (AR) receipting. • Proficiency in Microsoft Excel and basic working knowledge of SAP. • Strong analytical and communication skills, including good written and spoken English. • Meticulous approach to financial records, reconciliation and numerical accuracy. Basic accounting knowledge and strong interpersonal awareness are advantageous. Your Career Growth Starts Here. Apply Now!