CRM Specialist (User Experience)

Our client is looking for a CRM Specialist (User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.  ResponsibilitiesDevelop and implement a strategy for using tooltips, tours, and surveys to improve the user experience.Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys.Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed.Collaborate with the customer support team to answer user questions and feedback. Requirements:Strong design, communication, and collaboration skills.Experience in tooltips, tours, and survey implementation.Experience in UX/UI designExperience in user researchExperience in data analysisKnowledge of Chameleon, Customer.io, OneSignal or others CRM Sportbooks systemsCRM oriented Understanding of the gaming industry Fluency in English