Customer Care Representative - WFH

About UsWe’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded team dedicated to helping working families protect what matters most. Our culture thrives on flexibility, purpose, and long-term success.The RoleYou’ll be the cornerstone of our client experience. From guiding policyholders to answering questions with clarity, you’ll ensure every client feels supported, confident, and empowered. You’ll serve as a trusted partner who makes insurance simple and stress-free.What You’ll DoDevelop and nurture lasting relationships with clients after enrollmentWalk clients through policy details, updates, and claimsExplain coverage in clear, easy-to-understand termsWork alongside team leads to streamline onboarding and serviceBe the primary point of contact for client service needsWhat We’re Looking ForStrong communication skills and a genuine passion for helping othersComfortable with technology and remote collaboration toolsOrganized, detail-oriented, and self-drivenPrevious customer service or insurance background is a plus (but not required)Must be legally eligible to work in the U.S. or Canada✨ Perks100% remote work with flexible hoursWeekly pay plus performance incentivesComprehensive training and hands-on mentorshipRapid career advancement opportunitiesA supportive, mission-driven culture built around people first