Customer Care Specialist - WFH

About UsWe’re a purpose-led organization that believes in protecting families and empowering people. Our work is built on a simple idea — when you give people the right support, guidance, and opportunity, they can achieve incredible things.We’ve spent over six decades serving union members, associations, and working families across North America, providing trusted supplemental and permanent benefit programs that offer real security and peace of mind. Along the way, we’ve built a culture defined by teamwork, mentorship, and growth — where every individual is valued and encouraged to reach their potential.As we continue to expand, we’re looking for dedicated, motivated individuals who want to do work that matters — work that helps families and builds a better future.The RoleIn this role, you’ll serve as a key point of contact for the families we represent. Your main responsibility will be to guide them through their benefits, explain coverage clearly, and ensure each client feels confident and cared for.This isn’t just a customer service position — it’s an opportunity to make a real impact, helping families understand their options and providing the protection they depend on.Your ResponsibilitiesBuild lasting, trust-based relationships through excellent communication and follow-upAssist clients with understanding, updating, and managing their coverageTranslate complex benefit information into simple, easy-to-understand explanationsCollaborate with leadership to strengthen onboarding and service experience initiativesRespond to client inquiries and provide timely, reliable supportParticipate in continuous training and leadership development opportunitiesWhat You BringExceptional communication and interpersonal skillsA caring, service-oriented attitude with genuine interest in helping othersSelf-discipline and motivation to excel in a remote environmentStrong organizational habits and proactive work ethicPrior experience in customer service, sales, or insurance is a plus (not required)Must be authorized to work in the U.S. or CanadaWhat You’ll ReceiveRemote-first setup — the freedom to work from anywhereConsistent weekly pay with additional monthly performance bonusesPersonalized training and mentorship from experienced leadersCareer advancement opportunities with transparent growth pathsCollaborative culture built on values of integrity, teamwork, and impactMeaningful work that truly helps families and communities thrive