Customer Care Specialist - WFH

About UsWe’re not your typical insurance organization — we’re a purpose-driven team built around people, impact, and innovation. Our mission is simple: to help working families safeguard their futures while giving our team members the freedom to design careers that fit their goals and lifestyles.We believe true success grows from independence, personal growth, and a sense of community. That’s why we’ve built a culture where ambitious professionals can excel — supported by advanced digital tools, hands-on mentorship, and a team environment grounded in trust, collaboration, and integrity.For over six decades, we’ve proudly partnered with unions, associations, and hardworking families across North America to deliver dependable supplemental and permanent benefit programs. As we continue to grow, we’re searching for driven individuals who want to make a difference and find fulfillment in the work they do.The OpportunityAs a representative of our organization, you’ll serve as the first point of contact for the families we protect. You’ll play a key role in helping clients understand their coverage, navigate their benefits, and feel confident about their decisions.This position goes far beyond managing policies — it’s about creating genuine connections, educating families on their options, and becoming a trusted resource they can rely on for years to come.ResponsibilitiesBuild meaningful relationships through consistent communication and high-quality serviceGuide policyholders through their benefit options, claims, and updates with empathy and precisionSimplify complex coverage information into clear, easy-to-understand termsWork closely with leadership to refine onboarding and client-experience processesAct as the go-to point of contact for client questions and service needsParticipate in continuous learning, coaching, and leadership development opportunitiesWhat We’re Looking ForStrong communication and relationship-building skillsA friendly, service-oriented mindset with a genuine desire to help othersTech-savvy and comfortable in a remote-first environmentHighly motivated, organized, and goal-drivenBackground in sales, customer service, or insurance is an advantage (but not mandatory)Must be legally eligible to work in the United States or CanadaWhat You’ll GainRemote flexibility: work from anywhere with a reliable internet connectionConsistent income: weekly pay plus monthly performance incentivesComprehensive training: structured onboarding with personalized mentorshipGrowth potential: clear paths toward leadership and career advancementSupportive culture: a values-driven team that celebrates collaboration and successMeaningful impact: the chance to improve lives and support families in your community