Customer Operations Specialist, S.E.A (Singapore)

The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​ Come break through with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions Note: This is a one-year contract role. Renewal or conversion will be subject to performance and business needs. SCOPE OF POSITION: The Customer Operations Specialist provides day-to-day order-management and fulfilment-coordination support for assigned business customers in Southeast Asia. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames. Customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. Ideal candidate is one who is personable with excellent interpersonal skills, will possess a natural drive to leverage the many growth opportunities available within the organization. ROLES & RESPONSIBILITIES: The role is responsible for accurate and timely processing of customer orders, maintaining order and customer records, monitoring order progress, communicating status updates, and coordinating routine order-related activities with Commercial, Supply Chain, Logistics, Finance, Master Data and other supporting functions. The role contributes to a consistent customer experience through accuracy, responsiveness, clear communication and disciplined follow-through. Customer Order Management Receive and process customer purchase orders in accordance with approved commercial terms and established procedures. Validate key order information, including customer, ship-to location, material, quantity, pricing, requested delivery date and other mandatory fields. Enter and maintain customer orders in SAP S/4HANA or SAP ECC accurately and on time. Process permitted order amendments and cancellations within defined cut-off rules and authority limits. Identify incomplete, inconsistent or non-standard requests and return them to the appropriate Commercial or Account Management contact for clarification. Maintain accurate order records and supporting documentation for audit and operational requirements. Order Fulfilment Coordination Ensure required customer, material, supplier and order information is complete and coordinate master-data setup through approved workflows. Monitor open orders, backlog, inventory availability, delivery status and shipment milestones for assigned customers, identifying shortages, delays and other fulfilment exceptions. Coordinate with plant planners, Supply Chain, Logistics and approved logistics providers to obtain updated availability, shipment information and required actions. Coordinate routine shipment activities, including shipping documentation, booking, pre-alerts, tracking and proof of delivery, and maintain accurate information in the relevant systems or trackers. Provide customers and internal stakeholders with timely order and shipment updates based on confirmed information. Follow up outstanding actions and escalate exceptions involving supply allocation, customer commitments, master data, warehouse, transportation, customs, permits, freight or commercial terms to the appropriate functional owner. Participate in master-data, MDG and order-fulfilment process improvements as a business user. Inventory Management Support Provide order and system records required for cycle counts and physical inventory activities. Customer & Transaction Support Provide timely and professional first-line support for customer enquiries relating to orders, delivery status, billing and routine documentation. Record, track and follow through on customer enquiries, complaints and requests, resolving routine issues within established procedures. Process routine customer billing once required delivery or shipment conditions have been met, ensuring billing information and supporting documentation are complete and accurate. Coordinate correction of routine order, billing and documentation discrepancies and submit assigned transaction documents through approved workflows. Maintain accurate customer contact, order and transaction information in the relevant systems. Escalate non-routine issues involving commercial terms, product quality, technical matters, supply, credit, tax, trade compliance, logistics or payment to the appropriate functional owner and follow through to closure or handover. S4Hana SD OTC-LES User To support User Acceptance testing(UAT), and ensure system changes(patches, upgrades, etc.) align with overall architecture and security policies. Customize system fields, workflows, and parameters to meet evolving business needs. Teamwork As a Customer Operations Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations. Compliance Ensure compliance with company policies and regulations, support trade control and compliance procedures & processes to ensure regulatory compliance. Others Support cost saving initiatives, lean initiatives, and process improvement or customer program projects. Participation in training, testing, and project related activities as identified. REQUIRED OR DESIRED SKILLS: Proficiency in Supply Chain concepts and processes. Proficiency in S4Hana or SAP ECC (OTC-LES) Customer focus: Able to gather and understand customer requirements and objectives. Ability to handle difficult customers with diplomacy and professionalism. Positive attitude, team player. Support import / export compliance activities to ensure adherence to regulations and optimize operational efficiency. Problem solving skills, conflict management and ability to drive results through others (inside the function and outside the function) Capable of prioritizing and executing on multiple priorities Ability to comprehend, analyze, and solve complex process problems. Good communication and presentation skills, ability to communicate effectively. Bilingual proficiency (English, Mandarin and/or Bahasa Melayu), written and spoken, in order to liaise with different counterparts.