Customer Service Agent - French Market

As a Customer Service Agent for the french market, you will guide customers throughout their entire journey and play a key part in strengthening PERGOLUX’s reputation for premium, high-quality service. With empathy, product knowledge, and clear communication, you will ensure every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design. WHAT YOU’LL DO - Provide professional customer support via phone, email, and (video) chat. - Assist customers with product questions and guide them confidently through the ordering process. - Manage inquiries, returns, and complaints while ensuring accurate and complete case documentation. - Coordinate with logistics partners to ensure smooth, transparent delivery processes. - Maintain customer data and contribute to process improvements that elevate service quality. WHAT YOU’LL BRING - Fluent in French (C1) and good English skills (B1) for effective communication with customers and colleagues. - 2-4 years of customer service experience, ideally in e-commerce or a related field. - Excellent communication skills with a solution-oriented, empathetic approach. - Enjoyment of a dynamic, collaborative environment with a strong service mindset. - Strong organizational and time-management abilities, plus the ability to learn new systems quickly. BENEFITS - Competitive Salary – Your success is rewarded with strong compensation - Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. - International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. - Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. - Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. - Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small. - Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. HOW TO APPLY We’d love to hear from you! Apply via PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux or visit our PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE.